Sales Support Administrator

Shearwell Australia Pty; Greater Bendigo; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Brand New Facility

Competitive salary package

Career development opportunities

Ongoing training and development

Supportive team environment

Job summary

Shearwell Australia Pty in Bendigo is seeking an organised professional to join our team in a versatile sales administration, event coordination and customer service support role. The position offers variety and room to grow as the role evolves.

You'll coordinate sales events, handle bookings, prepare stock for budgets, answer phones, process orders and maintain accurate records. A proactive, detail-driven mindset and strong communication are essential.

Qualifications

• High attention to detail and the ability to complete tasks quickly and accurately.
• Strong organisation, multitasking and time management skills, with reliable follow-through.
• A confident telephone manner, clear communication and a customer-focused approach.
• Able to work independently and as part of a team, follow instructions and adapt to changing priorities.
• Proactive, willing to learn and comfortable using email, spreadsheets, calendars and business systems.
• Experience in administration, sales support, customer service or event coordination is desirable; stock or logistics experience would be an advantage.

Responsibilities

• Coordinate sales events, shows and exhibitions, including bookings, documentation, deadlines and liaison with organisers.
• Ensure representatives have event information, including arrival times, Flights and Accommodation, bump-in and bump-out arrangements, site details and key contacts.
• Coordinate event stock and display materials, communicate changes and follow up on returns, paperwork and feedback.
• Prepare stock for quarterly budget packs, representatives' car stock and sales runs, checking quantities, maintaining records and flagging shortages or delays.
• Assist Management with day-to-day administration, scheduling and follow-up, and maintain accurate sales information, reporting.
• Answer phones professionally and provide high-quality customer service, assisting the Customer Service team during busy periods, staff holidays and other absences.
• Process customer orders efficiently and meticulously, checking all details before submission. Accuracy is essential.
• Develop practical templates and processes and assist with other reasonable duties as the role grows and evolves.

Skills

Attention to detail

Organisation

Multitasking

Time management

Customer-focused

Telephone manner

Tools

Email

Spreadsheets

Calendars

Business systems

Job description

Join a global organisation with a friendly, engaging culture as Shearwell prepares to move into brand-new facilities.

This newly created, varied role combines sales administration, event coordination and customer service support, with the opportunity to take ownership and help shape the position as it grows.

Key responsibilities

Coordinate sales events, shows and exhibitions, including bookings, documentation, deadlines and liaison with organisers.

Ensure representatives have event information, including arrival times, Flights and Accommodation, bump-in and bump-out arrangements, site details and key contacts.

Coordinate event stock and display materials, communicate changes and follow up on returns, paperwork and feedback.

Prepare stock for quarterly budget packs, representatives' car stock and sales runs, checking quantities, maintaining records and flagging shortages or delays.

Assist Management with day-to-day administration, scheduling and follow-up, and maintain accurate sales information, reporting.

Answer phones professionally and provide high-quality customer service, assisting the Customer Service team during busy periods, staff holidays and other absences.

Process customer orders efficiently and meticulously, checking all details before submission. Accuracy is essential.

Develop practical templates and processes and assist with other reasonable duties as the role grows and evolves.

About you

High attention to detail and the ability to complete tasks quickly and accurately.

Strong organisation, multitasking and time management skills, with reliable follow-through.

A confident telephone manner, clear communication and a customer-focused approach.

Able to work independently and as part of a team, follow instructions and adapt to changing priorities.

Proactive, willing to learn and comfortable using email, spreadsheets, calendars and business systems.

Experience in administration, sales support, customer service or event coordination is desirable; stock or logistics experience would be an advantage.

Why Join Shearwell Australia

We foster a supportive and collaborative culture where initiative is recognised, ideas are welcomed and professional development is encouraged.

In return, you will enjoy:

• Brand New Facility!!
• Competitive salary package
• Career development and progression opportunities
• A supportive and collaborative team environment
• Ongoing training and development
• The opportunity to play an integral role in delivering exceptional customer experiences

If you are looking for a role where every day is different and your organisational skills can make a real impact, we'd love to hear from you.