Customer Service

The Personnel Connection Pty Ltd; Sydney; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

On-site parking

Bus service from Berowra Station

Permanent full-time position

Ongoing product and systems training

Job summary

The Personnel Connection is seeking an Administration & Customer Service Officer in Mount Kuring-Gai, NSW. This varied role supports customers, sales and logistics, handling orders, enquiries and product information with close teamwork.

You should have customer service or sales administration experience, strong communication, and solid organisation. On-site parking and a bus service from Berowra Station are provided.

Qualifications

• Previous customer service or sales administration experience
• Strong organisational and time-management skills
• Confidence using Microsoft Office and CRM systems
• Ability to manage several priorities at once
• Excellent attention to detail

Responsibilities

• Process customer orders accurately and efficiently
• Respond to customer enquiries by phone and email
• Provide customers with product and order information
• Identify suitable products for customer requirements
• Liaise with sales and logistics to keep deliveries on schedule
• Maintain accurate customer and order information
• Provide general administrative support to the sales team
• Assist with general office administration as required

Skills

Customer service

Order processing

Administration

CRM

MS Office

Independent work

Tools

CRM

Microsoft Office

Job description

The Personnel Connection – Mount Kuring-Gai NSW

Join an established Australian business in a varied administration and customer service role supporting customers, sales and logistics.

The Personnel Connection is recruiting on behalf of our client, an established owner-operated Australian business specialising in mechanical equipment and associated products, based in Mount Kuring-Gai.

We're looking for an experienced Administration & Customer Service Officer who enjoys customer service, managing orders, and supporting a busy team.

This varied, hands-on role makes you an important point of contact for customers, working closely with the sales and logistics teams to ensure orders are processed accurately and delivered on time.

Mount Kuring-Ga | $75,000–$80,000 + Super | Full-Time

The Role

Your responsibilities will include:

• Processing customer orders accurately and efficiently
• Responding to customer enquiries by phone and email
• Providing customers with product and order information
• Assisting customers to identify products suitable for their requirements
• Following up on orders and customer requests
• Liaising with the sales team regarding customer requirements
• Working closely with logistics to help keep deliveries on schedule
• Maintaining accurate customer and order information
• Providing general administrative support to the sales team
• Assisting with general office administration as required

This role suits someone who enjoys staying busy, working with people, and taking responsibility for getting things done.

About You

We're looking for someone with previous experience in customer service, sales administration, order processing or a similar office-based role.

You’ll ideally bring:

• Previous customer service or sales administration experience
• Confident and professional telephone skills
• Good written and verbal communication skills
• Strong organisational and time-management skills
• Excellent attention to detail
• The ability to manage several priorities at the same time
• Confidence using Microsoft Office
• Experience using CRM or other business systems
• A practical approach to solving customer enquiries
• The ability to work both independently and as part of a team

Experience working with technical, , or trade-related products is an advantage, but notn advantage, but isn't essential.

Most importantly, we're looking for someone who enjoys helping customers, follows things through, and takes pride in providing accurate, reliable service.

What's On Offer

• $75,000–$80,000 + super
• Permanent full-time position
• On-site parking
• Bus service available from Berowra Station
• Established Australian business
• Friendly and supportive team environment
• Varied role across customer service and administration
• Ongoing product and systems training