Sales Administration Coordinator

Outback Sleepers; Sydney; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Salary 70k–80k + super

Full-time, 38-hour week

Autonomy in role

Training and support

Small team environment

Job summary

Outback Sleepers in Sydney seeks an experienced Sales Administration Coordinator to join our Wetherill Park team. The role blends internal sales, customer service, order processing and sales administration, with day-to-day coordination of a small team.

You will help keep the Sales Office running smoothly, process orders accurately and support inquiries professionally. This hands-on role suits someone with prior internal sales or sales admin experience looking for more responsibility and autonomy

Qualifications

• Previous experience in internal sales, customer service, sales administration or a similar role.
• Experience coordinating day-to-day office workflow or supporting a small team.
• Experience within the building, construction, trade, manufacturing or logistics industries would be advantageous but is not essential.
• Experience using MYOB and Microsoft Office applications preferred.
• Excellent verbal and written communication skills with a strong customer-service focus.
• Strong interpersonal skills and ability to build relationships with customers and colleagues.
• High level of accuracy and attention to detail in order processing, invoicing and data entry.
• Strong organisational and time-management skills with the ability to prioritise tasks.
• Confidence to coordinate workflow and provide guidance and support to a small team.
• Sound problem-solving and decision-making skills; ability to escalate issues when required.
• Ability to work independently and contribute positively within a small team.

Responsibilities

• Handle phone, email and in-person customer enquiries professionally and efficiently.
• Coordinate customer orders and quotations, maintaining regular communication with customers from enquiry through to collection or delivery.
• Perform sales office duties including order entry, quotation preparation, invoicing and general sales administration.
• Ensure accurate invoicing and reconciliation of sales invoices and customer orders.
• Deliver a high standard of customer service and build strong working relationships with customers.
• Coordinate day-to-day Sales Office workflow, priorities and staff coverage to ensure work is completed efficiently.
• Liaise with the Dispatch team to support accurate order preparation, customer collections and delivery requirements.
• Assist with customer complaints and service issues, resolving routine matters and escalating more complex issues when required.
• Coordinate and assist with monthly stock takes for sleeper and steel products.
• Complete routine purchasing, supplier liaison and general administration required to support the Wetherill Park operation.
• Support the ongoing use of company procedures and Work Instructions across the Sales Office.
• Provide practical support and guidance to other members of the team when required.

Skills

Internal sales

Customer service

Order processing

Sales administration

Communication

Time management

Team coordination

Tools

MYOB

Microsoft Office

Job description

We are seeking an experienced Sales Administration Coordinator to join our Wetherill Park team.

This is a hands-on role combining internal sales, customer service, order processing and sales administration, together with the day-to-day coordination of a small, established team.

You will play an important role in keeping the Sales Office running efficiently, ensuring customer orders are processed accurately, enquiries are handled professionally and the team remains organised and supported.

This position would suit an experienced Sales Administrator or Internal Sales professional looking to take on additional responsibility and autonomy without moving into a traditional Office Manager role.

Key responsibilities

• Handle phone, email and in-person customer enquiries professionally and efficiently.

• Coordinate customer orders and quotations, maintaining regular communication with customers from enquiry through to collection or delivery.

• Perform sales office duties including order entry, quotation preparation, invoicing and general sales administration.

• Ensure accurate invoicing and reconciliation of sales invoices and customer orders.

• Deliver a high standard of customer service and build strong working relationships with customers.

• Coordinate day-to-day Sales Office workflow, priorities and staff coverage to ensure work is completed efficiently.

• Liaise with the Dispatch team to support accurate order preparation, customer collections and delivery requirements.

• Assist with customer complaints and service issues, resolving routine matters and escalating more complex issues when required.

• Coordinate and assist with monthly stock takes for sleeper and steel products.

• Complete routine purchasing, supplier liaison and general administration required to support the Wetherill Park operation.

• Support the ongoing use of company procedures and Work Instructions across the Sales Office.

• Provide practical support and guidance to other members of the team when required.

About you

• Previous experience in internal sales, customer service, sales administration or a similar role.

• Experience coordinating day-to-day office workflow or supporting a small team.

• Experience within the building, construction, trade, manufacturing or logistics industries would be advantageous but is not essential.

• Experience using MYOB and Microsoft Office applications including Word, Excel and Outlook is preferred.

• Excellent verbal and written communication skills with a strong customer-service focus.

• Strong interpersonal skills and the ability to build effective working relationships with customers and colleagues.

• A high level of accuracy and attention to detail in order processing, invoicing and data entry.

• Strong organisational and time-management skills with the ability to prioritise competing tasks.

• The confidence to coordinate workflow and provide practical guidance and support to a small team.

• Sound problem-solving and decision-making skills, including the judgement to resolve routine matters and escalating issues when required.

• The ability to work independently, take ownership of your responsibilities and contribute positively within a small team environment.

What we offer

• $70,000–$80,000 + super, depending on experience.

• Full-time, 38-hour Monday to Friday position.

• Stable role within an established Australian business.

• A varied position combining customer service, internal sales and administration.

• Genuine autonomy and responsibility for the day-to-day coordination of the Sales Office.

• Training and ongoing support from experienced management.

• A small team environment where your contribution has a direct impact on the operation.

If you are an experienced sales administration professional looking for a stable, hands-on role with greater responsibility and autonomy, we would like to hear from you.