Internal Sales Support & Administration Officer

Pipe Couplings (A/Asia); Sydney; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Stable company

Team environment

Training and development

Résumé du poste

Pipe Couplings (A/Asia) Pty Ltd, established in 1972, is one of Australia’s leading manufacturers of poly pipe and fittings. This role is ideal for someone who enjoys working with systems, supporting sales processes, and delivering excellent customer service in a fast-paced manufacturing environment.

This is not an account’s role—it is a key position focused on supporting the sales function through accurate order processing, system management, and customer coordination.

Qualifications

• Experience in sales administration or customer service support.
• Data entry and CRM experience.
• Strong attention to detail when processing orders.
• Excellent communication and customer service focus.

Responsabilités

• Process and manage customer orders accurately using Unleashed (ERP) and CRM systems.
• Handle incoming customer enquiries via phone, email, and online platforms.
• Support the sales team with quotes, pricing, product information, and general enquiries.
• Maintain and update customer, pricing, and product data across ERP and CRM systems.
• Coordinate with production, warehouse, and logistics teams to ensure timely order fulfilment.
• Monitor order progress and provide updates to customers as required.
• Generate basic reports and insights using Excel and internal systems.

Connaissances

Sales administration

CRM platforms

Excel

Customer service

Data entry

Time management

Outils

Unleashed ERP

CRM systems

Description du poste

Pipe Couplings (A/Asia) Pty Ltd, established in 1972, is one of Australia’s leading manufacturers of poly pipe and fittings.

This role is ideal for someone who enjoys working with systems, supporting sales processes, and delivering excellent customer service in a fast-paced manufacturing environment.

This is not an account’s role—it is a key position focused on supporting the sales function through accurate order processing, system management, and customer coordination.

About the Role

You will play an important role in keeping our sales operations running smoothly by managing orders, maintaining accurate system data, and supporting both customers and the sales team.

Key Responsibilities

• Process and manage customer orders accurately using Unleashed (ERP) and CRM systems
• Handle incoming customer enquiries via phone, email, and online platforms
• Support the sales team with quotes, pricing, product information, and general enquiries
• Maintain and update customer, pricing, and product data across ERP and CRM systems
• Coordinate with production, warehouse, and logistics teams to ensure timely order fulfilment
• Monitor order progress and provide updates to customers as required
• Generate basic reports and insights using Excel and internal systems

About you

• Experience in sales administration, internal sales, or customer service support role
• Data entry and experience with CRM platforms, and/or Microsoft products including Excel.
• Strong attention to detail, particularly when processing orders and managing data
• Excellent communication skills with a strong customer service focus
• Well-organised with the ability to prioritise tasks and manage time effectively
• A proactive, solutions-focused mindset with the ability to keep things moving
• Comfortable working in a fast-paced, team-oriented environment

What we offer

• Competitive Salary package
• Stable, long established Australian manufacturing business
• Supporting and collaborative team environment
• Ongoing training and development opportunities

This role is best suited to someone who enjoys working at the intersection of sales, customer service, and systems, rather than pure administration or accounts.

If you’re looking to build your career in sales operations and administration, we’d love to hear from you.