Sales Representative/Customer Service Officer

AMS Doors Timber and Hardware PTY LTD; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

AMS Doors Timber and Hardware PTY LTD is seeking an Internal Sales Representative in Moorebank NSW to assist customers, prepare quotes, and process orders. The role emphasizes delivering expert product knowledge for timber doors and hardware, supporting builders, tradespeople and retail customers with product selection.

Ideal candidates have at least 3 years in internal sales or customer service, strong communication, good computer skills, and a team‑oriented attitude.

Qualifications

• Experience in internal sales, trade counter, or customer service (building materials or hardware industry preferred).
• Minimum 3 years of internal sales or customer service experience is required
• Strong communication and problem-solving skills
• Attention to detail with good computer skills (experience with quoting/order systems a bonus)
• A team player with a positive attitude and willingness to learn
• Australian citizenship or permanent residency is required

Responsibilities

• Handle incoming phone, email, and in-person sales enquiries
• Prepare accurate quotes and process sales orders
• Provide expert product knowledge and advice to customers (Training will be provided)
• Support builders, tradespeople, and retail customers with product selection
• Work closely with production and logistics teams to ensure smooth order fulfilment
• Maintain relationships with existing customers and follow up on leads

Skills

Strong communication

Customer service

Problem-solving

Attention to detail

Computer skills

Team player

Tools

Quoting/order systems

Job description

AMS Doors Timber and Hardware PTY LTD - Moorebank NSW

AMS Doors, Timber & Hardware is a family-owned Australian business with over 15 years of industry experience. We specialise in premium timber doors, jambs, and cavity sliding door systems, supplying builders, developers, and homeowners Australia-wide.

We're known for our high-quality products, expert advice, and genuine service. As we continue to grow, we're looking for an Internal Sales Representative to join our friendly and supportive team.

The Role

This is an exciting opportunity for someone with strong communication and customer service skills who enjoys working in a fast-paced sales environment.

You'll be responsible for assisting customers with enquiries, preparing quotes, processing orders, and providing expert advice on our range of timber doors and hardware.

Key Responsibilities

• Handle incoming phone, email, and in-person sales enquiries
• Prepare accurate quotes and process sales orders
• Provide expert product knowledge and advice to customers (Training will be provided)
• Support builders, tradespeople, and retail customers with product selection
• Work closely with our production and logistics teams to ensure smooth order fulfilment
• Maintain relationships with existing customers and follow up on leads

About You

• Experience in internal sales, trade counter, or customer service (building materials or hardware industry preferred)
• Minimum 3 years of internal sales or customer service experience is required
• Strong communication and problem-solving skills
• Attention to detail with good computer skills (experience with quoting/order systems a bonus)
• A team player with a positive attitude and willingness to learn
• Australian citizenship or permanent residency is required

What We Offer

• On-the-job product training and ongoing support
• Great team culture in a growing Australian company
• Opportunities for career development and advancement
• Work in a new, clean office environment with A grade facilities and new equipment.