Internal Sales/Customer Service

Micale Recruitment Pty Ltd; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

Micale Recruitment Pty Ltd is seeking an Internal Sales / Customer Service Officer for a premier timber products wholesaler in Melbourne. You will handle accurate order processing, respond promptly to customer enquiries, and coordinate between customers, the sales team and warehouse operations to keep workflows smooth.

In this role you will convert opportunities into orders, maintain clear communication with customers, support external sales colleagues, and ensure that internal systems and

Qualifications

• Customer service orientation with focus on outcomes.
• Ability to work in a team and collaborate with sales and warehouse teams.
• Excellent attention to detail and accuracy at all times.

Responsibilities

• Process orders accurately and promptly.
• Handle customer enquiries and support external sales team.
• Coordinate between customers, sales and warehouse operations to ensure smooth execution.
• Capture customer requirements and ensure no orders are missed.

Skills

Customer service

Teamwork

Attention to detail

Pressure handling

Initiative

Timber industry experience

Job description

Company is part of the Australian Landscape!

Friendly team environment!

Professional career development opportunities!

Our client is a premier wholesaler of a wide range of timber products for the domestic housing industry, commercial construction, home renovations, and industrial markets. Products are sourced from Australia, New Zealand, South East Asia and North & South America in order to provide customers with the right solution for their needs. We are currently seeking an extraordinary individual to undertake the role of Internal Sales /Customer Service Officer.

About the Role :

The Internal Sales role is accountable for supporting sales performance through accurate order processing, responsive customer service, and effective coordination between customers, sales and warehouse operations.

The role is responsible for handling customer enquiries, processing orders, and ensuring that sales activity is executed efficiently and accurately. This includes maintaining strong, friendly and professional communication with customers, supporting external sales team members, and ensuring that internal systems and processes are followed.

The Internal Sales role plays a key part in ensuring that sales opportunities are converted into accurate and completed orders, with customer requirements captured clearly and no orders missed. The role supports customer satisfaction, repeat business and overall revenue performance.

About you:

You must be able to demonstrate the following competencies:

• Customer Service orientated with positive outcomes
• Ability to work in a team
• Outstanding attention to detail and accuracy at all times
• Able to work under pressure
• Initiative
• Experience in the Timer Industry preferred but not essential

Success in the role is defined by the ability to consistently deliver accurate, timely, friendly and professional service, ensuring that customer needs are met and sales processes run smoothly.