Sales Support & Administration Coordinator

LexisNexis Risk Solutions; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Full training provided

Job summary

LexisNexis Risk Solutions is seeking a Sales Support & Administration Coordinator to back our Account Management team, handling onboarding, order processing and contract implementation. This hands-on role focuses on administration, process execution and stakeholder coordination to ensure a seamless customer experience.

You will use Salesforce and Microsoft Office, support billing and invoicing processes, and coordinate with Legal, Finance and Fulfilment teams.

Qualifications

• Experience in Sales Support, Administration, Customer Operations or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.
• Strong attention to detail and organisational skills.
• Enjoy working in a fast-paced, process-driven environment.
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation.
• Assist the sales team to improve customer satisfaction, including issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• Coordinate with Legal, Finance and Fulfilment teams to resolve issues.
• Maintain accurate records and workflows in Salesforce and internal systems.
• Help remove roadblocks and ensure a smooth customer experience.
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.

Skills

Sales support experience

CRM proficiency

Microsoft Office

Attention to detail

Fast-paced environment

Stakeholder coordination

Tools

Salesforce

CRM systems

SAP

Job description

Are you an organised administrator who enjoys supporting sales teams, managing processes and solving problems behind the scenes?

We're looking for a Sales Support & Administration Coordinator to support our Account Management team, ensuring customers receive a seamless experience from order processing through to onboarding and implementation. This is a hands-on role focused on administration, process execution and stakeholder coordination.

What You’ll Do

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation
• Assist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• Coordinate with other departments such as Legal, Finance and Fulfilment teams to resolve issues
• Maintain accurate records and workflows in Salesforce and internal systems
• Help remove roadblocks and ensure a smooth customer experience
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.

About You

• Experience in Sales Support, Administration, Customer Operations or Account Coordination
• Confident using Salesforce, CRM systems and Microsoft Office
• Exposure to billing, invoicing or SAP is highly regarded
• Strong attention to detail and organisational skills
• Enjoy working in a fast-paced, process-driven environment
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Why Join Us?

• Supportive team with full training provided
• Varied role with exposure to sales, legal, finance and customer operations
• Opportunity to build valuable commercial and stakeholder management skills.
• Be part of a high-performance sales team in a business enjoying significant growth, a Global FTSE 100 business

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. We provide customers with insights and technologies that drive growth, improve operational efficiencies, and enhance customer experiences.

Our solutions span fraud and identity management, financial crime compliance, and payments, helping organisations navigate risk with confidence in an increasingly complex world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.