Sales Operations Coordinator | Home Electrification

Smart Energy Pte Ltd; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Annual Bali incentive trips

EOFY Awards in Byron Bay

Friday drinks

Career development opportunities

Annual Christmas party

Supportive office culture

Job summary

Smart Energy is seeking a Junior Sales Operations Coordinator to keep our national sales operations moving. You will coordinate appointments, support Sales and Installation teams, and communicate directly with customers to ensure smooth progress from booking to installation.

The role blends customer service, administration, scheduling, and quality control in a fast-paced environment across Australia. On-site role in Waterloo, with early/late shift options.

Qualifications

• Experience in customer service, administration, hospitality or a coordination role.
• Strong organisation, multitasking and time-management skills.
• Confident communicating with customers and internal stakeholders.
• Ability to stay calm and solutions-focused in a busy environment.
• Proactive attitude and ability to work independently.
• Comfort using Google Workspace or Microsoft Office.
• Ability to adapt quickly when priorities change.
• Experience using Salesforce or another CRM system is highly regarded.

Responsibilities

• Coordinate appointments and timelines across Sales, Customer Service and Installation teams.
• Speak with customers to resolve concerns and reschedule appointments.
• Oversee sales campaigns across multiple offices nationwide.
• Allocate appointments to Solar Specialists and Managers.
• Complete live sale verification and quality-control checks.
• Book installations and gather site information.
• Maintain daily communication with sales teams across Australia.

Skills

Customer service

Administration

Coordination

Time management

Communication

Tools

Salesforce

CRM

Google Workspace

Microsoft Office

Job description

Junior Sales Operations Coordinator | Home Electrification

Are you highly organised, great with people and at your best when there’s plenty happening?

Join Smart Energy as a Sales Operations Coordinator and become a key part of the team that keeps our national sales operation moving.

You’ll coordinate appointments, support teams across Australia and speak directly with customers to ensure every sale progresses smoothly - from the initial booking through to installation.

Who We Are

Smart Energy is a leading national home electrification company specialising in solar systems, batteries and hot water heat pumps for Australian households.

Our mission is simple: make renewable energy easy and help homeowners save money.

From humble beginnings in a Byron Bay warehouse, we’ve grown into a national business with 18 teams across Australia. Ten years in, we’re only just getting started.

About the Role

As our Sales Operations Coordinator, you’ll be the essential link between our Sales teams, customers and Installation teams.

This is a fast-paced, people-focused role combining customer service, administration, scheduling and quality control. Your work will help ensure appointments are coordinated efficiently, sales are accurately verified and customers are prepared for a smooth installation.

What You’ll Do

• Manage appointment cancellations, reschedules and enquiries from Sales Managers, Solar Specialists and Lead Generators

• Speak directly with customers to resolve concerns, minimise cancellations and reschedule appointments

• Coordinate and oversee sales campaigns across more than 15 offices nationwide

• Allocate and dispatch appointments fairly and efficiently to Solar Specialists and Business Development Managers

• Complete live sale verification and quality-control checks

• Book installations and collect the required customer and site information

• Maintain daily communication with sales teams across Australia to manage schedules and leads

• Support the onboarding of new Solar Specialists alongside Sales Managers and Operations

• Liaise with our Salesforce team to troubleshoot system issues

• Build strong working relationships with stakeholders across different teams and locations

About You

You don’t need experience in renewable energy - we’re looking for someone with the right attitude, organisation and communication skills.

You’ll ideally bring:

• Experience in customer service, administration, hospitality or a coordination role

• Strong organisation, multitasking and time-management skills

• Confidence communicating with customers and internal stakeholders

• The ability to remain calm and solutions-focused in a busy environment

• A proactive attitude and the ability to work independently

• Confidence using Google Workspace or Microsoft Office

• The ability to adapt quickly when priorities change

• Experience using Salesforce or another CRM system - highly regarded, but not essential

Why Join Smart Energy?

At Smart Energy, we take our work seriously - but we don’t take ourselves too seriously.

You’ll join an ambitious and supportive team where ideas are welcomed, great work is recognised and career progression is genuinely encouraged.

You’ll also enjoy:

• Annual incentive trips to Bali for high performers
• EOFY Operations Awards in Byron Bay, including flights and accommodation
• Friday drinks and team pub lunches
• Ongoing training and genuine career-development opportunities
• An incredible annual Christmas party in Byron Bay or Sydney
• A fun, social and supportive office culture
• The opportunity to grow with a fast-moving national business
• Meaningful work within Australia’s booming renewable-energy industry

As Smart Energy continues to expand, so will the opportunities available to talented people who want to grow with us.

Working Hours and Location

• Please note: This is a fully onsite role based in our vibrant Waterloo office, working Monday to Friday. Standard hours are 9:30am–5:30pm, with a later 12:00pm–8:00pm shift every Wednesday

• No weekend work

Make the Smart Move

If you’re organised, energetic and ready to build your career with a company making a genuine difference, we’d love to hear from you.