Sales Operations Coordinator | Home Electrification

Smart Energy Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Smart Energy is seeking a Sales Operations Coordinator to support the Sales Operations team with appointment scheduling, sales verification, and installation bookings. This onsite role in Waterloo requires coordinating between Sales, Customers and Installation teams and handling site information collection.

You will join a fast-paced, customer-focused environment and help ensure quality control before installations while liaising with internal teams and Salesforce CRM.

Qualifications

• Experience in customer service, administration, or hospitality environments.
• Ability to stay organised and manage multiple tasks in a fast-paced setting.
• Strong time management and prioritisation skills.
• Proficiency with Salesforce CRM is a plus.

Responsibilities

• Manage appointment cancellations, reschedules, and inquiries across multiple channels from Sales Managers and Leads.
• Ensure sales quality control through live verification before booking installations.
• Prepare installation delivery by collecting site information from Energy Specialists or customers.
• Liaise with Salesforce IT to troubleshoot issues raised by Energy Specialists.

Skills

Customer service

Administrative support

Time management

Multitasking

Tools

Salesforce CRM

Google Workspace

Microsoft Office

Job description

Smart Energy is a leading national home electrification company specialising in solar systems, batteries, and hot water heat pumps for Australian households.

Our mission is simple: make renewable energy easy and help homeowners save money.

From humble beginnings in a Byron Bay warehouse, we’ve grown into a national business with 18 teams across Australia - and 10 years years in, we’re only just getting started.

About the Role

The Sales Operations Coordinator supports the Sales Operations department by performing an array of tasks - Sales appointment scheduling, sale verification & installation booking and installation site information collection.

This role is a critical quality-control and coordination link between Sales, Customers, and our Installation teams.

Please note: This role is based onsite, 12PM - 8PM - Monday - Friday in our vibrant Waterloo office.

What You’ll Do

• Manage and action appointment cancellations, reschedules, and queries received through various communication channels from Sales Managers, Specialists, and Lead Generators.
• Ensure sales quality control via a live sale verification process prior to booking installations for customers.
• Assist with preparation for installation delivery by obtaining site information from Energy Specialists or customers as needed.
• Liaise with the Salesforce IT team to troubleshoot and resolve issues reported by our Energy Specialists.

About You

• Proficient in Google Workspace or Microsoft Office
• Background in customer service, administration, or hospitality
• Able to work independently and manage tasks in a fast-paced environment
• Strong multitasking and time management skills
• Highly organised, adaptable, and solution-oriented
• Skilled in handling change and resolving conflict calmly and professionally
• Worked within Salesforce CRM (Big bonus!)

Why Join Smart Energy?

At Smart Energy, we take our work seriously -but we don’t take ourselves too seriously.

You’ll join an ambitious, high-performing team where ideas are welcomed, hard work is recognised and career progression is genuinely encouraged.

You’ll also enjoy:

• A fun, social and supportive office culture
• Friday drinks and team pub lunches
• Ongoing training and support
• Clear pathways for career progressionThe opportunity to join a fast-growing national business
• An incredible annual Christmas party in Byron Bay or Sydney
• Meaningful work within Australia’s growing renewable-energy industry

As Smart Energy continues to expand, so will the opportunities available to great people who want to grow with us.

Make the Smart Move

If you’re organised, energetic and ready to build your career with a business making a real difference, we’d love to hear from you.