Sales/Operations Co-Ordinator

Veritas; Melbourne; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid schedule after probation

Supportive team environment

Team lunches

Premium coffee onsite

Onsite parking

Job summary

Veritas in Melbourne is seeking an experienced Customer Service Officer to act as the main contact for customers, handling orders, enquiries and ensuring smooth communication throughout the journey.

You will manage SAP-based order processing, respond to stock & delivery updates, and support internal teams while maintaining a proactive, detail-oriented and team-focused approach in a fast-paced environment.

Qualifications

• Minimum 1–2 years in a customer service role in a product-based environment.
• Strong communication and relationship-building skills required.
• High attention to detail with excellent organisation and prioritisation.

Responsibilities

• Process customer sales orders accurately using SAP.
• Provide stock, pricing, delivery delay, and ETA updates to customers.
• Follow up with customers before and after service delivery.

Skills

Customer service

Communication

Relationship building

Organisational skills

Attention to detail

Proactive

Team oriented

SAP experience

Tools

SAP

Microsoft Office

Job description

Are you an experienced Customer Service professional who thrives in a fast-paced environment and enjoys building strong customer relationships? We are seeking a proactive and detail-oriented Customer Service Officer to join a supportive and collaborative team.

In this role, you'll be the key point of contact for customers, ensuring every interaction is handled with professionalism, efficiency, and care. If you enjoy problem-solving, managing multiple priorities, and delivering outstanding customer experiences, we'd love to hear from you.

About the Role: As a Customer Service Officer, you will play a vital role in supporting customers and internal teams by managing orders, responding to enquiries, and ensuring seamless communication throughout the customer journey.

Key Responsibilities

• Process customer sales orders accurately using SAP
• Provide customers with updates regarding stock availability, pricing, delivery delays, and estimated arrival times
• Follow up with customers before and after service delivery
• Respond to product, order, and delivery enquiries via phone and email
• Manage repair and credit enquiries from existing customers
• Generate daily sales order reports and other reports as required
• Liaise with freight providers to coordinate deliveries
• Monitor and check stock availability to support customer requirements

About You

To be successful in this role, you will possess:

• Previous experience in a customer service role within a product-based environment
• Strong communication and relationship-building skills
• Excellent organisational skills with the ability to manage competing priorities
• High attention to detail and accuracy
• A proactive and team-focused approach
• Experience using SAP and Microsoft Office (highly regarded)

What's on Offer?

• Hybrid working arrangement - work from home up to 2 days per week after completing probation
• Supportive and close-knit team environment
• Positive workplace culture with regular team activities
• Quarterly team lunches
• Unlimited premium coffee onsite
• Convenient onsite parking

If you're looking to join a company that values its people and provides a collaborative, rewarding work environment.