Sales & Customer Support Coordinator

Narellan Pools; Albury City; On-site; AUD 60,000 - 80,000; Full time

Job summary

Narellan Pools Albury/Wodonga is seeking an experienced Sales & Customer Support Coordinator to join our team. This role focuses on supporting the sales process from initial enquiry through to project commencement, coordinating orders, documentation, and customer communications.

You will manage records, schedule site visits, and ensure smooth collaboration between sales and operations in our Albury location.

Qualifications

• Proven experience in a sales administration or customer support role.
• Strong organisational and time management skills.
• Excellent verbal and written communication with customers.
• Proficiency in MS Office and familiarity with managing customer records.
• Attention to detail and data integrity.
• Ability to work independently and as part of a sales team.

Responsibilities

• Manage and co-ordinate customer inquiries via phone, email, and in-person, providing prompt responses.
• Process customer orders, quotes, and documentation accurately.
• Maintain comprehensive customer records and databases, updating information as needed.
• Liaise between sales staff, customers, and other departments to facilitate progression.
• Schedule appointments, site visits, and consultations for the sales team.
• Prepare sales documentation, quotations, invoices, and contracts.
• Monitor order status and provide customers with delivery schedule updates.
• Handle customer complaints professionally and escalate when needed.
• Support administrative tasks including filing, data entry, and general office organisation.
• Assist with promotional activities, events, and campaigns.

Skills

Sales admin

Customer support

Organisational skills

Time management

Communication

MS Office

Data entry

Customer focus

Phone etiquette

Adaptability

Pool industry exp

Tools

MS Office suite

Job description

We are looking for an experienced and motivatedSales & Customer Support Coordinatorto join our Narellan Pools Albury/Wodonga Team.

This is a varied role suited to someone who is highly organised, confident dealing with customers and has strong administration and sales support experience.

You will play an important role in supporting our sales team and customers from the initial enquiry through to the commencement of their project.

Key responsibilities

• Manage and co-ordinate customer inquiries via phone, email, and in-person, providing prompt and professional responses to sales and support questions
• Process customer orders, quotes, and documentation accurately and efficiently, ensuring all details are recorded correctly in our systems
• Maintain comprehensive customer records and databases, updating information as needed and ensuring data integrity
• Liaise between sales staff, customers, and other departments to facilitate smooth project progression and customer satisfaction
• Schedule appointments, site visits, and consultations for the sales team, managing calendars and follow-ups
• Prepare sales documentation, quotations, invoices, and contracts, ensuring accuracy and timely distribution
• Monitor order status and provide customers with regular updates on delivery schedules and project timelines
• Handle customer complaints and concerns professionally, escalating issues where necessary and working towards swift resolutions
• Support administrative tasks including filing, data entry, and general office organisation
• Assist with promotional activities, events, and campaigns as required

What we're looking for

• Proven experience in a sales administration, customer support, or similar client-facing administrative role within a customer-focused environment
• Strong organisational and time management skills, with the ability to prioritise multiple tasks and meet deadlines consistently
• Excellent verbal and written communication skills, with the ability to engage professionally with customers and colleagues
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and comfort with learning new computer systems and software
• Strong attention to detail and accuracy, particularly when processing orders and managing customer records
• Customer service orientation with a genuine desire to exceed customer expectations and resolve issues proactively
• Ability to work both independently and collaboratively as part of a sales team
• Professional phone etiquette and interpersonal skills to handle diverse customer interactions
• Flexibility and adaptability to respond to changing priorities and business needs
• Experience in the pool industry, construction, home improvement, or retail sales is desirable but not essential; we are happy to train the right candidate

About us

Narellan Pools Albury/Wodonga is a leading provider of quality pools and pool solutions to the local community, servicing Albury, Wodonga and surrounding regions. Our service area extends as far as Bright, Corryong, Glenrowan, Yarrawonga/Mulwala, Rand, Walbundrie and Walla Walla. With a commitment to excellence, customer satisfaction, and innovation, we have built a reputation for delivering outstanding products and service. Our team is passionate about helping customers realise their dreams of creating beautiful outdoor spaces. We pride ourselves on our collaborative culture, where every team member plays an important role in our success. We are looking for enthusiastic individuals who share our values and are keen to contribute to our continued growth.

What we offer

We offer a competitive salary package and a supportive working environment where your contributions are valued and recognised. As a full-time employee, you will enjoy a structured work schedule with clear working hours at our Albury location. We are committed to supporting the professional development of our team members and provide opportunities for training and career progression. We foster a friendly, inclusive workplace culture where teamwork and communication are encouraged.