Client-Facing Sales & Customer Success Coordinator

Narellan Pools; Albury City; On-site; AUD 60,000 - 80,000; Full time

Job summary

Narellan Pools Albury/Wodonga is seeking an experienced Sales & Customer Support Coordinator to join our team. This role focuses on supporting the sales process from initial enquiry through to project commencement, coordinating orders, documentation, and customer communications.

You will manage records, schedule site visits, and ensure smooth collaboration between sales and operations in our Albury location.

Qualifications

• Proven experience in a sales administration or customer support role.
• Strong organisational and time management skills.
• Excellent verbal and written communication with customers.
• Proficiency in MS Office and familiarity with managing customer records.
• Attention to detail and data integrity.
• Ability to work independently and as part of a sales team.

Responsibilities

• Manage and co-ordinate customer inquiries via phone, email, and in-person, providing prompt responses.
• Process customer orders, quotes, and documentation accurately.
• Maintain comprehensive customer records and databases, updating information as needed.
• Liaise between sales staff, customers, and other departments to facilitate progression.
• Schedule appointments, site visits, and consultations for the sales team.
• Prepare sales documentation, quotations, invoices, and contracts.
• Monitor order status and provide customers with delivery schedule updates.
• Handle customer complaints professionally and escalate when needed.
• Support administrative tasks including filing, data entry, and general office organisation.
• Assist with promotional activities, events, and campaigns.

Skills

Sales admin

Customer support

Organisational skills

Time management

Communication

MS Office

Data entry

Customer focus

Phone etiquette

Adaptability

Pool industry exp

Tools

MS Office suite

Job description

Narellan Pools Albury/Wodonga is seeking an experienced Sales & Customer Support Coordinator to join our team. This role focuses on supporting the sales process from initial enquiry through to project commencement, coordinating orders, documentation, and customer communications.

You will manage records, schedule site visits, and ensure smooth collaboration between sales and operations in our Albury location.