CUSTOMER SERVICE/INTERNAL SALES

Vollers; Shellharbour City Council; On-site; AUD 28,000 - 36,000; Part time

Job summary

Vollers Pty Ltd is seeking a Customer Service/Internal Sales professional to join our team on a part-time basis. This role is based in Albion Park Rail, NSW 2527.

You will be instrumental in delivering exceptional customer service whilst driving internal sales initiatives. This position plays a vital role in maintaining and enhancing our customer relationships, ensuring satisfaction, and contributing to the growth of our business through proactive sales engagement.

Qualifications

• Proven experience in customer service, internal sales or a similar administrative role.
• Excellent communication skills, both verbal and written.
• Strong organisational and multitasking abilities.
• Proficiency with computers and office software applications
• A customer-focused approach with a genuine desire to help others.
• The ability to work independently and as part of a team.
• Sales awareness and the ability to identify customer needs.
• Reliability and a strong work ethic.
• Attention to detail and accuracy in administrative tasks.

Responsibilities

• Responding to customer enquiries via telephone, email and other communication channels in a professional and timely manner
• Processing customer orders and managing administrative tasks related to sales transactions
• Identifying opportunities to promote products and services to existing and potential customers
• Providing product information and recommendations to support customer decision-making
• Maintaining accurate customer records and updating relevant databases
• Coordinating with other departments to ensure customer requests are fulfilled efficiently
• Following up with customers to ensure satisfaction and address any concerns
• Contributing to the achievement of sales targets and business objectives
• Supporting the team with general administrative duties as required

Skills

Customer service

Internal sales

Administrative tasks

Tools

MS Office

Job description

Vollers Pty Ltd is seeking a Customer Service/Internal Sales professional to join our team on a part-time basis. This role is based in Albion Park Rail, NSW 2527. You will be instrumental in delivering exceptional customer service whilst driving internal sales initiatives. This position plays a vital role in maintaining and enhancing our customer relationships, ensuring satisfaction, and contributing to the growth of our business through proactive sales engagement.

Key responsibilities

Responding to customer enquiries via telephone, email and other communication channels in a professional and timely manner

Processing customer orders and managing administrative tasks related to sales transactions

Identifying opportunities to promote products and services to existing and potential customers

Providing product information and recommendations to support customer decision-making

Maintaining accurate customer records and updating relevant databases

Coordinating with other departments to ensure customer requests are fulfilled efficiently

Following up with customers to ensure satisfaction and address any concerns

Contributing to the achievement of sales targets and business objectives

Supporting the team with general administrative duties as required

What we're looking for

Proven experience in customer service, internal sales or a similar administrative role

Excellent communication skills, both verbal and written

Strong organisational and multitasking abilities

Proficiency with computers and office software applications

A customer-focused approach with a genuine desire to help others

The ability to work independently and as part of a team

Sales awareness and the ability to identify customer needs

Reliability and a strong work ethic

Attention to detail and accuracy in administrative tasks

What we offer

Vollers Pty Ltd is committed to providing a supportive and welcoming workplace. We offer:

A part-time working arrangement with a possibility of a full-time position

The opportunity to develop your skills in customer service and sales

A collaborative team environment where your contributions are valued

Competitive remuneration for the role

The chance to work for an established and respected organisation

About us

Vollers Pty Ltd is a committed business dedicated to providing quality service and products to our valued customers. We pride ourselves on maintaining strong customer relationships and fostering a positive workplace culture. Our team is driven by a commitment to excellence, and we believe in supporting our employees to achieve their best. We are looking for individuals who share our values and are keen to contribute to our continued success.