Sales & Customer Support Assistant – Full-Time Growth

Evolve Scientific; City of Melbourne; On-site; AUD 40,000 - 52,000; Full time

Job summary

NES Fircroft in Melbourne's Western suburbs is seeking a self-motivated Sales Assistant to join our team on a full-time basis. You will manage order to delivery processes, process sales orders, issue confirmations to customers and support freight and documentation tasks to ensure on-time delivery.

The role offers a clear progression into a Sales career pathway, requires 1-2 years in customer service or administration, and relies on strong communication and organisation with proficiency in

Qualifications

• Minimum 1-2 years experience in Customer Service, Administration or similar.
• Prior experience using Microsoft Office Suite.
• Knowledge of GMP and HACCP (highly advantageous).

Responsibilities

• Manage order to delivery for both sales and purchase orders.
• Process sales orders, issue confirmation to customers.
• Forecast and generate purchase orders.
• Prepare order and shipping documents, circulate as necessary.
• Freight management, including request quotations, process bookings and delivery tracking.
• Assist with enquiries, phone calls and emails, parcel delivery/pickup and maintain updated customer and supplier details.
• Preparation of samples and documentation to customers (national and international).
• Monitor customer orders to meet expected delivery schedules, liaising with the production team for order fulfilment.
• Generate monthly sales reports.
• Order and keep organised sample stock and ingredients.
• Assist with maintenance of R&D records, Office 365 and company files.

Skills

Customer service

Administration

Communication

Detail-oriented

Tools

Microsoft Office

Job description

NES Fircroft in Melbourne's Western suburbs is seeking a self-motivated Sales Assistant to join our team on a full-time basis. You will manage order to delivery processes, process sales orders, issue confirmations to customers and support freight and documentation tasks to ensure on-time delivery.

The role offers a clear progression into a Sales career pathway, requires 1-2 years in customer service or administration, and relies on strong communication and organisation with proficiency in