Customer Support/Sales Assistant

Evolve Scientific; Melbourne; On-site; AUD 40,000 - 52,000; Full time

Job summary

NES Fircroft in Melbourne's Western suburbs is seeking a self-motivated Sales Assistant to join our team on a full-time basis. You will manage order to delivery processes, process sales orders, issue confirmations to customers and support freight and documentation tasks to ensure on-time delivery.

The role offers a clear progression into a Sales career pathway, requires 1-2 years in customer service or administration, and relies on strong communication and organisation with proficiency in

Qualifications

• Minimum 1-2 years experience in Customer Service, Administration or similar.
• Prior experience using Microsoft Office Suite.
• Knowledge of GMP and HACCP (highly advantageous).

Responsibilities

• Manage order to delivery for both sales and purchase orders.
• Process sales orders, issue confirmation to customers.
• Forecast and generate purchase orders.
• Prepare order and shipping documents, circulate as necessary.
• Freight management, including request quotations, process bookings and delivery tracking.
• Assist with enquiries, phone calls and emails, parcel delivery/pickup and maintain updated customer and supplier details.
• Preparation of samples and documentation to customers (national and international).
• Monitor customer orders to meet expected delivery schedules, liaising with the production team for order fulfilment.
• Generate monthly sales reports.
• Order and keep organised sample stock and ingredients.
• Assist with maintenance of R&D records, Office 365 and company files.

Skills

Customer service

Administration

Communication

Detail-oriented

Tools

Microsoft Office

Job description

• Based in the Western suburbs of Melbourne
• Seeking a self-motivated Sales Assistant to join the team
• Fulltime hours, normal business hours
• Opportunity to progress into a Sales career pathway

Duties include, but not limited to:

• Manage order to delivery for both sales and purchase orders
• Process sales orders, issue confirmation to customers
• Forecast and generate purchase orders
• Prepare order and shipping documents, circulate as necessary
• Freight management, including request quotations, process bookings and delivery tracking
• Assist with enquiries, phone calls and emails, parcel delivery/pickup and maintain updated customer and supplier details
• Preparation of samples and documentation to customers (national and international)
• Monitor customer orders to meet expected delivery schedules, liaising with the production team for order fulfilment.
• Generate monthly sales reports
• Order and keep organised sample stock and ingredients
• Assist with maintenance of R&D records, Office 365 and company files

Skills/experience:

• Minimum 1-2 years experience in Customer Service, Administration or similar
• Prior experience using Microsoft Office Suite
• Knowledge of GMP and HACCP (highly advantageous)
• Strong written and oral communication skills
• Quick learner, proactive and organised with high attention to detail

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.