Bp Uncle Leos- Console Operator / Customer Service (Overnight)

The Dunn Group; Sydney; On-site; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Comprehensive onboarding and training

Job summary

Henry Dunn, Inc. is seeking a Customer Service Operator in Western Sydney for a permanent full-time role. You will be the key contact for customers and sales teams across Australia, helping to ensure accurate order processing and on-time delivery.

You will manage calls, process orders in SAP, liaise with warehouse and freight partners, and identify opportunities for upselling while supporting the sales team with reporting and administration. A proactive, customer-focused attitude is essential.

Qualifications

• Previous experience in customer service, call centre or sales support.
• Strong verbal communication and professional telephone manner.
• Excellent attention to detail when processing orders.
• Confidence making outbound calls and engaging with customers.
• Commercial mindset with willingness to identify sales opportunities.
• Experience using SAP and CRM systems advantageous.

Responsibilities

• Manage incoming customer calls and enquiries relating to orders, products, pricing and availability.
• Process customer orders accurately through SAP.
• Coordinate with warehouse, sales and freight teams regarding orders and deliveries.
• Follow up outstanding orders, backorders and stock availability.
• Provide sales support to Business Development Executives, including stock reporting and order assistance.
• Build strong relationships with customers through reliable, responsive service.

Skills

Customer service

Call centre

Sales support

Outbound calls

Attention to detail

Communication

Tools

SAP

Microsoft Office

CRM platforms

Job description

Customer Service Operator
Western Sydney | Permanent Full-Time | $65,000 + Super
Join a supportive team and become a key point of contact for customers and sales teams across Australia. An exciting opportunity has become available for an enthusiastic Customer Service Operator to join a long standing global organisation.
You’ll be joining an established team and will work closely with the Hub Manager and broader sales and warehouse teams.
About the Role
You will be the key point of contact for customers and sales representatives, helping to ensure orders are processed accurately and delivered on time.
Your responsibilities will include:

• Managing incoming customer calls and enquiries relating to orders, products, pricing and availability
• Processing customer orders accurately through SAP
• Liaising with warehouse managers, sales representatives and freight companies regarding orders and deliveries
• Following up outstanding orders, backorders, stock availability and delivery issues
• Making proactive outbound calls to customers to follow up enquiries, quotes and orders
• Identifying opportunities to upsell and cross-sell products and generate additional business
• Providing sales support to Business Development Executives, including stock level reporting and order assistance
• Managing enquiries through the ticketing system and shared inbox
• Processing invoices and general administration associated with customer orders
• Building strong relationships with customers through reliable, responsive and professional service
• Working closely with the broader Hub team to resolve customer, stock and delivery issues

The role will involve a combination of inbound and outbound customer contact. While call volumes will vary, the successful person will be comfortable working in a busy environment where customer service, accuracy and responsiveness are important.
About You
You’ll be a confident and proactive customer service professional who enjoys speaking with customers and getting things done.
To be successful, you will ideally have:

• Previous experience in customer service, call centre, sales support or a strong desire to learn
• Strong verbal communication and a professional telephone manner
• Excellent attention to detail and accuracy when processing orders
• Confidence making outbound calls and proactively engaging with customers
• A genuine commercial mindset and willingness to identify sales opportunities
• Good computer skills and experience using Microsoft Office
• Previous experience using SAP although training will be provided
• Experience working with ticketing systems, shared inboxes or CRM platforms is advantageous
• The ability to work collaboratively with sales, warehouse and operational teams
• A positive, motivated and outgoing personality

Exact experience not essential— what matters most is your customer service ability, communication skills and willingness to learn.
What's on Offer?

• Permanent full-time opportunity
• $65,000 + super
• Join an established and supportive team
• Comprehensive onboarding and training provided
• A varied role combining customer service, administration and sales support
• Opportunities to grow your career in a reputable organisation