Sales and Customer Service Coordinator

My Security Door; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

My Security Door in Melbourne is seeking a hands-on Sales and Customer Service Coordinator to handle calls, quotes and appointment bookings for our in-home sales team. You will respond to enquiries, provide pricing, and guide customers through options to help close sales.

Based in Epping, this full-time role involves fast-paced phone work, email updates and coordinating with scheduling to keep appointments flowing. Strong communication, initiative and customer-focus are essential for success.

Qualifications

• Hands-on, fast-paced sales and customer service role.
• Respond to inquiries, provide quotes and book appointments.
• Maintain customer records and coordinate with the sales team.
• Prior experience in a busy service environment is useful but not essential.

Responsibilities

• Answer incoming customer calls and be a friendly, professional first point of contact.
• Respond to website inquiries, emails and requests for quotes.
• Provide indicative pricing and prepare straightforward quotes for customers.
• Book appointments for the in-home sales team and keep schedules full.
• Update customer details and notes in our systems.
• Work closely with our sales and scheduling teams to keep things running smoothly.

Skills

Phone-based sales

Customer service

Lead qualification

Appointment setting

Job description

My Security Door | Epping, Melbourne | Full-time

Join a busy Melbourne home-services business where you'll spend your day speaking with customers, providing quotes, booking appointments and helping turn enquiries into sales.

Sales & Customer Service Coordinator

My Security Door | Epping, Melbourne | Full-time

Join a busy Melbourne home-services business where you'll spend your day speaking with customers, providing quotes, booking appointments and helping turn enquiries into sales.

About My Security Door

My Security Door is an established Melbourne business supplying and installing premium security doors and screens across Melbourne.

We are a sizeable, busy business with a strong reputation, an experienced team and customers contacting us every day to arrange quotes, installations, service work and general enquiries.

We're looking for a fantastic sales and customer service person to join our team in Epping and become one of the key people helping customers take the next step towards purchasing their new security doors.

About the role

This is a hand-on, fast-paced sales and customer service role.

You'll spend a good part of your day speaking with customers on the phone, responding to enquiries, providing pricing and booking appointments for our in-home sales team.

We receive a large volume of enquiries, so you'll need to be comfortable handling plenty of calls, moving quickly between tasks and making sure customers are looked after without things getting held up.

Some customers will know exactly what they want. Others will need a bit more guidance on our products, pricing and how the process works. You'll help them understand their options and make it easy to take the next step.

Alongside the phones, you'll help with customer emails, updating our systems and general customer service enquiries.

You'll be responsible for things like:

• Answering incoming customer calls and being a friendly, professional first point of contact
• Responding to website enquiries, emails and customer requests for quotes
• Providing indicative pricing and preparing straightforward quotes for customers
• Helping customers understand our products and the options available to them
• Booking appointments for our in-home sales team and helping keep their schedules full
• Following up customer enquiries and encouraging customers to take the next step
• Handling general questions about appointments, installations and service
• Updating customer details and notes in our systems
• Working closely with our sales and scheduling teams to keep things running smoothly
• Generally jumping in and helping solve problems as they arise

About you

We care much more about how you deal with people and get things done than having experience in the security door industry.

You'll probably be someone who:

• Is genuinely excellent on the phone and enjoys speaking with customers
• Has a naturally warm, confident and helpful manner
• Has a bit of a sales instinct and enjoys helping customers make decisions
• Works quickly and enjoys getting through a lot of work
• Can comfortably handle a busy phone and a constant flow of enquiries
• Communicates clearly and professionally
• Is organised and good at keeping track of lots of small things
• Takes initiative rather than waiting to be told what to do

Experience in phone-based sales, customer service, call centres, appointment setting, trades, home improvement or another busy service business would be useful, but isn't essential.

What success looks like

Customers find it easy to deal with My Security Door. Their calls are answered, their questions are dealt with and they get the information they need quickly.

Enquiries are turned into booked appointments, our sales team has a steady flow of customers to visit and potential sales opportunities don't get missed.

You'll be someone who enjoys having a busy day, takes pride in getting through a lot of work and knows how to keep things moving without compromising on customer service.

Why join My Security Door?

This is an opportunity to join an established Melbourne business where customer service matters and where a capable person can become an important part of the team.

You'll have plenty to do, plenty of customer interaction and a role where being proactive, responsive and good with people is genuinely valued.

If you're someone who loves being on the phone, enjoys a busy environment and gets satisfaction from turning customer enquiries into results, we'd love to hear from you.