Customer Service & Scheduling Pro for Windows & Doors

A&L; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Rostered Day Off (RDO) monthly

Birthday leave

Generous product discounts

Flare benefits program

Refer a friend bonus

Employee Assistance Program

Job summary

A&L Windows & Doors is seeking a motivated Customer Service Representative to join our team in Dandenong South, Victoria. You’ll handle quotes, orders, service requests and scheduling, serving as the key link between customers and our operations teams.

You will work in a fast-paced environment supporting high-volume residential builders, with a focus on accurate processing, timely responses and building strong customer relationships.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Experience within the windows, building products, construction, or manufacturing industry.
• Knowledge of windows and doors would be advantageous; understanding the product offering helps speed up performance.
• SAP experience is beneficial; strong computer skills and proficiency in Microsoft Office.

Responsibilities

• Process customer quotes, sales orders, service orders, credits and debits.
• Respond to customer enquiries promptly, professionally and accurately.
• Coordinate job scheduling and provide updates to customers and internal stakeholders.
• Build strong relationships with customers, Account Managers and internal departments.
• Resolve customer queries efficiently and escalate issues where required.
• Maintain accurate documentation and records to support compliance and traceability.
• Collaborate with the wider team to achieve service, quality, and business KPIs.
• Contribute to continuous improvement initiatives and a positive safety culture.

Skills

Customer service

Communication

Time management

Attention to detail

Teamwork

Tools

SAP

Outlook

Word

Excel

Job description

A&L Windows & Doors is seeking a motivated Customer Service Representative to join our team in Dandenong South, Victoria. You’ll handle quotes, orders, service requests and scheduling, serving as the key link between customers and our operations teams.

You will work in a fast-paced environment supporting high-volume residential builders, with a focus on accurate processing, timely responses and building strong customer relationships.