Sales Coordinator

Hindmarsh; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Exclusive discounts at retailers

Flex Days

Birthday gift

Training & development

Wellbeing initiatives

Job summary

Hindmarsh is seeking a Sales Coordinator in Canberra to support the sales journey from initial enquiry through to settlement. You will manage inquiries, leads and customer data in the CRM, build relationships with prospective residents and stakeholders, and assist with sales documentation and events.

Reporting to the Sales Manager, the role requires sales or customer service experience, excellent communication, empathy, and proficiency in MS Office and CRM systems.

Qualifications

• Experience in sales, customer service or CRM
• Excellent written and verbal communication
• High empathy and passion for customer service
• Intermediate Microsoft Office skills including Excel, Word and Outlook
• A current driver's licence

Responsibilities

• Managing sales enquiries, leads and customer information through the CRM system
• Building and maintaining strong relationships with prospective residents, community groups and key stakeholders
• Preparing and processing sales documentation and supporting sales administration activities
• Coordinating village events, open days, expos and community presentations
• Supporting local marketing initiatives and community engagement activities
• Assisting with reporting, compliance, data management and administration
• Working closely with the sales and marketing teams to drive leads, sales activity and exceptional customer experiences

Skills

Sales experience

Customer service

Communication skills

Empathy

Data entry

Driver's licence

Tools

CRM system

Excel

Word

Outlook

Job description

At Hindmarsh, we build, develop and create places where people can thrive by leveraging our people's diversity, skills and passion. The Hindmarsh Retirement business is one of the largest privately-owned retirement living providers in Canberra.

As a Sales Coordinator, you will play a key role in supporting the sales journey from initial enquiry through to settlement. This is an exciting opportunity to Join our sales team at Hindmarsh and help people take the next step in their retirement journey while building a rewarding career.

Reporting to the Sales Manager, you will be responsible for:

• Managing sales enquiries, leads and customer information through the CRM system
• Building and maintaining strong relationships with prospective residents, community groups and key stakeholders
• Preparing and processing sales documentation and supporting sales administration activities
• Coordinating village events, open days, expos and community presentations
• Supporting local marketing initiatives and community engagement activities
• Assisting with reporting, compliance, data management and administration
• Working closely with the sales and marketing teams to drive leads, sales activity and exceptional customer experiences

We are looking for team members who have:

• Previous experience in sales, customer service or customer relationship management
• Excellent written and verbal communication skills
• High levels of empathy and a genuine passion for customer service
• Intermediate Microsoft Office skills, including Excel, Word and Outlook
• A current driver's licence

Build your future with Hindmarsh.

At Hindmarsh, you'll join a team known for delivering quality developments and creating communities where people feel connected, supported and valued. As a family-owned business, we combine strong industry experience with a people-first culture that encourages growth, collaboration and long-term career development.

Along with meaningful work and career development opportunities, you'll enjoy:

• Exclusive discounts at 400+ retailers
• Flex Days and additional leave rewards
• A birthday gift every year
• Ongoing training and development
• Wellbeing initiatives that support you inside and outside of work

If you're passionate about customer service, community engagement and helping people transition into retirement living, we'd love to hear from you.