Sales Consultant

Lincoln Place Pty; Mackay Regional; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Discounts across major retailers

Corporate banking discounts

Paid parental leave

Novated leasing

Employee Assistance Program

On the job training with professional/

Job summary

Lincoln Place Pty is recruiting a Sales Representative to drive sales and settlements for its lifestyle estates catering to the over-50s. You will guide customers from inquiry through to contract and settlement, maintaining accurate Salesforce records and coordinating with the contracts and community teams.

You will interact with local agents and community groups, hosting events and delivering outstanding service with empathy and clarity.

Qualifications

• Experience in residential, real estate, retirement or off-the-plan sectors is preferred.
• Excellent written and verbal communication and presentation skills.
• Ability to work independently and as part of a team.
• Strong knowledge of product, inclusions, contracts and sales processes.
• Comfort with outbound calls and handling inbound inquiries.

Responsibilities

• Provide customer service excellence to future and current customers.
• Maintain knowledge of product, inclusions, loan lease living, contracts and sales processes.
• Maintain Salesforce data entry and accuracy for all interactions and activities.
• Manage leads with timely contact, data collection and appointment management.
• Ensure contract information is accurate and Salesforce is kept up to date.
• Prepare customers for settlements and coordinate handover to the community team.
• Build relationships with development, construction and community management teams.

Skills

Customer service

Communication

Presentation skills

Lead management

Time management

Empathy

Teamwork

Outbound calls

Education

Degree in Business, Marketing or Sales

Tools

Salesforce

Job description

About us

Lincoln Place is an Australian based company specialising in the development, management and operation of active Lifestyle Estates for the over 50s. We create resort-style communities for those seeking to upgrade their lifestyle by downsizing their home. Utilising the innovative ‘land lease’ model, residents can enjoy a variety of financial benefits, including exemption from stamp duty on purchase, no council rates, body corporate fees, and importantly, no entry or exit fees. Visit www.lincolnplace.com.au for more information.

About the Opportunity

The Sales Representative is responsible for delivering sales and settlement targets by devising and driving sales initiatives, recommending and managing pricing, and providing expert guidance on home designs. This full-time role sits within the Sales division and reports to the EGM of Sales.

What you will do

• Provide customer service excellence to our future and current customers
• Have a deep level of knowledge of product, inclusions, loan lease living, contracts and sales processes
• Maintain Salesforce data entry and accuracy for all customer interactions, sales activities, forms and processes
• Manage leads by meeting business expectations around lead contacts, data collection, lead follow up and appointment management
• Manage contracts by ensuring all information is correct, customers understand the contract process, and Salesforce is kept up to date on customers’ ability to settle
• Manage settlements by ensuring customers are prepared, the contracts team has accurate information, and handover to the community team is seamless
• Maintain strong relationships with development, construction and community management teams to build a strong team culture and support information sharing on customer timeframes and issues
• Maintain positive relationships with local area agents and key community groups to seek opportunities for engagement, referrals and promotions
• Follow all sales processes and provide feedback to the EGM of Sales on improvements
• Recommend, attend and host sales events and be a positive ambassador for the project and your customers
• Provide expert advice and guidance back to the business on home designs, inclusion levels and product demand
• Maintain the display suite to the highest standard of presentation and ensure information displayed or provided is accurate

What do you bring?

• Excellent written and verbal communication and presentation skills
• Confidence in making outbound calls and managing inbound inquiries
• A goal-oriented mindset with the ability to work independently and as part of a team
• Experience in sales, especially within residential, real estate, retirement or off-the-plan sectors
• A genuine passion for customer service and delivering a memorable client experience
• Resilience and confidence to handle challenging conversations with empathy
• Strong time management skills and the ability to multitask under pressure
• Experience using Salesforce or similar CRM platforms is highly regarded
• Patience, professionalism and compassion when working with customers
• Degree qualifications in Business, Marketing or Sales are highly regarded but not essential

What’s in it for you?

You will join a purpose-led organisation with a supportive team culture and the opportunity to make a meaningful impact across vibrant residential and tourism communities.

• Discounts across major retailers
• Corporate banking discounts
• Paid parental leave
• Novated leasing
• Employee Assistance Program
• On the job training with professional development opportunities to enhance your already established skill set

Should you have any queries, please contact us at [e-mail]. Please note that applicants must be legally entitled to work in Australia. We do not require assistance from recruitment agencies at this point in time.