Senior Sales Manager

Anglicare Sydney; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Salary packaging

Accommodation tax free

Professional development

Retail discounts

EAP program

Fitness discounts

Job summary

Anglicare Sydney is seeking a Senior Sales Manager to drive outcomes across its retirement living communities, guiding prospective residents and families from enquiry to settlement. The role is office and village-based, with onsite engagement across multiple communities.

You will lead a hands-on sales team, build relationships, forecast accurately, and collaborate with marketing and operations to maximise conversions and customer experience.

Qualifications

• Demonstrated sales experience in retirement living, real estate, property, or other customer-facing sales environments.
• Proven ability to build rapport and maintain strong customer relationships.
• Strong communication, negotiation and presentation skills.
• Experience managing a sales pipeline and achieving sales targets.

Responsibilities

• Drive sales performance and occupancy across assigned retirement living communities.
• Manage the customer journey from enquiry through to contract exchange and settlement.
• Conduct tours, presentations, open days and customer engagement activities.
• Build and maintain strong relationships with prospective residents and their families.
• Maintain an active sales pipeline and provide accurate forecasting and reporting.
• Collaborate with marketing and operational teams to maximise lead conversion and customer experience.
• Represent Anglicare at community events and promotional activities.

Skills

Sales experience

Retirement living

Customer-facing

Relationship building

Job description

At Anglicare Sydney, we have been serving people, enriching lives and strengthening communities for more than 170 years. As one of Australia's largest Christian organisations, we support thousands of older people, families, children and individuals through aged care, community services, housing and community services programs.

We have an exciting opportunity for a Senior Sales Manager to join our Seniors Communities team.

This is an opportunity to become part of a sales team on an exciting transformation journey. We're challenging the status quo, redefining how we engage with customers and striving to build one of the best sales teams in Australia. If you're passionate about customer engagement, enjoy working in a fast-paced environment and want to help shape the future of retirement living sales, we'd love to hear from you.

Your opportunity

Reporting to the Head of Sales, you will be responsible for driving sales outcomes across our retirement living portfolio, guiding prospective residents and their families through one of life's most significant decisions.

This is a hands-on sales role where relationship building, customer engagement and service excellence are critical to success. You will work directly with customers from initial enquiry through to settlement, helping them understand the benefits of retirement living and supporting them throughout their decision-making journey.

This is an office and village-based role, with team members expected to be onsite and actively engaging with customers across our communities.

With integrity and professionalism, you will:

• Drive sales performance, occupancy a outcomes across assigned retirement living communities.
• Manage the customer journey from enquiry through to contract exchange and settlement.
• Conduct tours, presentations, open days and customer engagement activities.
• Build and maintain strong relationships with prospective residents and their families.
• Maintain an active sales pipeline and provide accurate forecasting and reporting.
• Collaborate with marketing and operational teams to maximise lead conversion and customer experience.
• Represent Anglicare at community events and promotional activities.
• Contribute to continuous improvement initiatives as we enhance our sales capability and customer experience.

What you'll bring

You are a motivated sales professional who thrives on building relationships and helping customers make informed decisions. You enjoy being customer-facing, are commercially driven and understand how to balance empathy with achieving results.

What's required:

• Demonstrated sales experience in retirement living, real estate, property, or other customer-facing sales environments.
• Proven ability to build rapport and maintain strong customer relationships.
• Strong communication, negotiation and presentation skills.
• Experience managing a sales pipeline and achieving sales targets.
• Current driver's licence and willingness to travel between villages as required.

What's preferred:

• Retirement living, aged care, property or real estate industry experience.
• Experience supporting customers through complex or emotional purchasing decisions.
• Strong CRM and sales reporting capability.
• A proactive mindset with the confidence to challenge existing ways of working and contribute new ideas.

For 170 years Anglicare has been serving those in need - providing care to older people and services to the vulnerable. With our recent acquisition of Infinite Care and Autumn Aged Care, today we employ 9,500 staff and are blessed to serve alongside 1,500 volunteers. We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.

Are you ready for a career that means more?

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free
• Spend up to $2,650 on accommodation, meals and entertainment also tax free with salary packaging
• Ongoing professional development and leadership training to advance your career
• Exclusive discounts to over 400 retailers
• Employee Assistance Program (EAP) and Fitness Passport with discounts to over 800 gyms for you and your family

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.