Retirement Living Sales Coordinator

Eldercare; Adelaide; Presencial; AUD 75.000 - 94.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Travel allowance

Salary packaging

Discounted health insurance

Car allowance

Descripción de la vacante

Eldercare is seeking a passionate Retirement Living Sales Coordinator to support prospective residents through the journey from initial enquiry to contract completion. The role combines sales, customer service, marketing and community engagement across Eldercare's retirement living portfolio.

You will build relationships with residents and families, manage waitlists, run village tours and events, and work with stakeholders to ensure homes are presented to a high standard.

Formación

• Demonstrated experience achieving sales or customer engagement outcomes.
• Outstanding communication and presentation skills.
• Strong relationship-building and networking capability.
• High levels of organisation, resilience and attention to detail.
• Confidence managing a pipeline of enquiries and maintaining ongoing customer contact.
• Experience using CRM systems and Microsoft Office applications.
• A collaborative approach and the ability to work effectively with a range of stakeholders.
• A current driver's licence, reliable vehicle and willingness to travel across metropolitan Adelaide and regional South Australia as required.

Responsabilidades

• Manage the entire resident journey into retirement living, from initial enquiry through to contract completion and handover.
• Build meaningful relationships with prospective residents and families; maintain waitlists and conduct village tours and open inspections.
• Coordinate sales events and liaise with internal stakeholders to present homes to a high standard.
• Attend community expos, showcase villages, follow up enquiries, coordinate refurbishments and support marketing campaigns.
• Drive occupancy across Eldercare's retirement living portfolio while ensuring a superior customer experience at all stages.

Conocimientos

Sales experience

Customer engagement

Communication

Relationship building

Organisation

CRM experience

Teamwork

Driver's license

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Location:Based at Eldercare Head Office, Eastwood | Travel across Eldercare Retirement Living sites required

Type: Part Time (0.8 FTE)

Remuneration:$94,300 (pro rata: $75,440 for 0.8 FTE) + salary sacrifice + generous travel allowance

At Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care.

We are committed to delivering exceptional care and support to older South Australians. As one of the state’s leading aged care providers, we foster a compassionate and inclusive work environment where every team member is valued.

By joining Eldercare, you'll become part of a team that prioritises integrity, collaboration, and continuous improvement.

About the Role

Eldercare is seeking a passionate and relationship-focused Retirement Living Sales Coordinator to help prospective residents navigate one of life's most important transitions. This is a unique opportunity to combine sales, customer service, marketing and community engagement while making a genuine difference to the lives of older South Australians.

In this role, you will manage the entire resident journey into retirement living, from initial enquiry through to contract completion and key handover. You'll build meaningful relationships with prospective residents and their families, maintain ongoing engagement with waitlists, conduct village tours and open inspections, coordinate sales events, and work closely with internal stakeholders to ensure homes are presented and delivered to a high standard.

No two weeks will look the same. You may be attending community expos, showcasing retirement living villages, following up enquiries, coordinating property refurbishments, reviewing marketing campaigns, facilitating resident inspections, or working with village and project teams to prepare homes for new residents. You'll play a key role in driving occupancy across Eldercare's retirement living portfolio while providing an exceptional customer experience at every stage of the journey.

About You

• Demonstrated experience achieving sales or customer engagement outcomes.
• Outstanding communication and presentation skills.
• Strong relationship-building and networking capability.
• High levels of organisation, resilience and attention to detail.
• Confidence managing a pipeline of enquiries and maintaining ongoing customer contact.
• Experience using CRM systems and Microsoft Office applications.
• A collaborative approach and the ability to work effectively with a range of stakeholders.
• A current driver's licence, reliable vehicle and willingness to travel across metropolitan Adelaide and regional South Australia as required.

What we can offer you:

• A meaningful role helping older South Australians find a place to call home
• A diverse, relationship-focused role with autonomy and variety
• A supportive, values-driven team culture
• Professional development and career growth opportunities
• Car allowance and not-for-profit salary packaging benefits
• Discounted health insurance and wellbeing support

To work for Eldercare, you are required to hold an acceptable National Police Clearanceand comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19.

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected.

Eldercare encourages respectful relationships and does not accept any form of gender based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.