Sales Assistant / Customer Service

Kelso Building Trade Centre; Cumberland; Presencial; AUD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Kelso Building Trade Centre – Greystanes NSW is seeking a motivated Sales & Customer Service Representative to join a busy showroom team. You will assist customers with product enquiries and sales, provide friendly service in person and over the phone, and help prepare quotes and orders.

This full-time role offers on-the-job training, product knowledge development and opportunities to grow within the building supply industry. Training will be provided to the right candidate.

Formación

• Previous experience in retail sales or customer service.
• Excellent communication and a professional phone manner.
• Strong attention to detail and accuracy when processing orders.
• Positive attitude, strong work ethic and willingness to learn.
• Excellent organisational and time-management skills.

Responsabilidades

• Assisting customers with product enquiries and sales in showroom.
• Providing friendly, professional customer service in person and over the phone.
• Preparing accurate quotes, processing orders and following up enquiries.
• Responding to emails and managing incoming calls efficiently.
• Providing product advice and assisting customers with selections.
• Liaising with suppliers, customers and internal team members.
• Maintaining accurate customer records and order information.
• Assisting with general sales administration and daily showroom operations.

Conocimientos

Retail sales experience

Customer service

Excellent communication skills

Organisational skills

Time management

Multitasking

Computer literacy

Descripción del empleo

Kelso Building Trade Centre – Greystanes NSW

Full-Time Position | Immediate Start Available

Kelso Building Trade Centre is a well-established, family-owned business with over 40 years of experience supplying quality doors, timber, door hardware and building products across Sydney and NSW.

We are currently seeking a motivated, reliable and customer-focused Sales & Customer Service Representative to join our busy and growing team.

This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering exceptional customer service.

About the Role

Your daily responsibilities will include:

• Assisting customers with product enquiries and sales in our showroom.
• Providing friendly, professional customer service both in person and over the phone.
• Preparing accurate quotes, processing orders and following up customer enquiries.
• Responding to emails and managing incoming phone calls efficiently.
• Providing product advice and assisting customers with their selections.
• Liaising with suppliers, customers and internal team members.
• Maintaining accurate customer records and order information.
• Assisting with general sales administration and daily showroom operations.

What We're Looking For

The ideal candidate will have:

• Previous experience in retail sales, customer service or a similar role.
• Excellent communication skills and a confident, professional phone manner.
• Strong attention to detail and accuracy when processing orders.
• A positive attitude, strong work ethic and willingness to learn.
• Excellent organisational and time-management skills.
• The ability to multitask and work efficiently in a busy environment.
• Good computer skills and the ability to learn new systems.

Experience in the building, construction, timber, door or hardware industry will be highly regarded but is not essential. Product training will be provided to the right candidate.

What We Offer

• A stable, full-time position within an established family-owned business.
• A friendly and supportive team environment.
• On-the-job training and product knowledge development.
• Opportunities to grow your skills within the building supply industry.
• Competitive remuneration based on experience.

Location: Greystanes, NSW

Position: Full-Time – Sales & Customer Service Representative