Customer Service - Hardware Store & Timber Sales

NewBase; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration

Supportive team environment

Retail knowledge development

Staff discounts

Inclusive workplace

Career progression

Job summary

The Hardware Store in Leichhardt, NSW is seeking a dedicated Customer Service professional for a full-time role in our hardware and timber sales team. You will greet customers, offer expert product knowledge, process sales, and help ensure an exceptional shopping experience.

Ideal candidates will bring experience in trade sales or hardware retail, strong communication skills, and the ability to work both independently and with the team.

Qualifications

• Previous experience in Trade sales, customer service or a hardware/building supplies environment is highly desirable.
• Strong communication and interpersonal skills with the ability to engage customers confidently.
• Basic numeracy skills and comfort using point-of-sale systems and technology.
• Physical capability to handle merchandise, including lifting and moving items safely.
• Reliability and punctuality, with the flexibility to work trade hours.

Responsibilities

• Greet customers warmly and assist them in locating products, providing expert advice on hardware and timber selections.
• Process sales transactions accurately using point-of-sale systems, handling cash and card payments professionally.
• Maintain knowledge of current stock levels and product specifications across the hardware and timber ranges.
• Provide recommendations based on customer needs, offering solutions that match their project requirements.
• Assist with product displays and store merchandising to ensure an organised and attractive trade environment.
• Handle customer enquiries and resolve issues professionally, escalating complex matters when necessary.
• Support inventory management activities, including stock checks and shelf replenishment.
• Maintain a clean, safe and compliant store environment in accordance with health and safety standards.
• Collaborate with team members to ensure smooth daily operations and positive workplace culture.

Skills

Customer service

Clear communication

Team player

Tools

POS systems

Job description

Customer Service - Hardware Store & Timber Sales

The Hardware Store is seeking a dedicated Customer Service - Hardware Store & Timber Sales professional to join our team in Leichhardt, NSW. This is a full-time position that plays a vital role in delivering exceptional customer experiences and driving sales within our hardware and timber retail environment. You will be the face of our business, providing expert product knowledge, assisting customers with their purchasing decisions, and ensuring every interaction reflects our commitment to quality service and customer satisfaction.

Key responsibilities

Greet customers warmly and assist them in locating products, providing expert advice on hardware and timber selections

Process sales transactions accurately using point-of-sale systems, handling cash and card payments professionally

Maintain knowledge of current stock levels and product specifications across the hardware and timber ranges

Provide recommendations based on customer needs, offering solutions that match their project requirements

Assist with product displays and store merchandising to ensure an organised and attractive trade environment

Handle customer enquiries and resolve issues professionally, escalating complex matters when necessary

Support inventory management activities, including stock checks and shelf replenishment

Maintain a clean, safe and compliant store environment in accordance with health and safety standards

Collaborate with team members to ensure smooth daily operations and positive workplace culture

What we're looking for

Previous experience in Trade sales, customer service or a hardware/building supplies environment is highly desirable

Strong communication and interpersonal skills with the ability to engage customers confidently

Basic numeracy skills and comfort using point-of-sale systems and technology

Physical capability to handle merchandise, including lifting and moving items safely

A customer-focused mindset with genuine enthusiasm for delivering excellent service

Reliability and punctuality, with the flexibility to work trade hours

Willingness to learn about hardware and timber products and develop product knowledge

Ability to work both independently and as part of a collaborative team

What we offer

• Competitive remuneration package reflecting your experience and performance
• A supportive team environment where your contribution is valued and recognised
• Opportunities to develop your retail and product knowledge skills
• Staff discounts on products and services
• A safe and inclusive workplace with a commitment to employee wellbeing
• Potential for career progression within the retail sector

About us

The Hardware Store is a growing respected Hardware & Timber supplier serving the Inner West, Eastern suburbs & Lower North builders with quality hardware and timber products. We are committed to providing customers with expert advice, quality merchandise and outstanding service. Our team values integrity, customer focus and teamwork. We pride ourselves on creating a welcoming environment where both customers and employees feel supported and valued. We are an equal opportunity employer dedicated to fostering a diverse and inclusive workplace.