Sales & Account Manager: Customer Growth & Service

Nature's Care; Sydney; Presencial; AUD 55.000 - 70.000; Jornada completa

Descripción de la vacante

Nature’s Care in Belrose, NSW, is seeking a proactive Sales and Customer Service Representative to manage an assigned portfolio, drive sales and deliver outstanding customer service. You will handle end-to-end order processing, coordinate with internal teams and pursue opportunities to expand product ranges, strengthening long-term relationships with customers across Australia.

Join a growing Australian manufacturer with a diverse product range and a collaborative team environment, where strong

Formación

• Previous experience in sales, account management, sales support or customer service, preferably in FMCG, retail, wholesale or a related industry.
• A strong sales mindset and a demonstrated ability to work towards and achieve sales targets.
• Commercial awareness and the ability to identify sales opportunities rather than simply respond to customer orders.
• Strong communication, negotiation and relationship-building skills.
• Excellent organisational skills, with the ability to manage multiple customer accounts and competing priorities.
• A proactive approach to customer follow-up, problem-solving and resolving issues through to completion.
• Good analytical skills and the ability to monitor sales performance and identify opportunities for improvement.
• Proficiency in Microsoft Office and experience using ERP or order management systems will be highly regarded.

Responsabilidades

• Manage and develop relationships with an assigned portfolio of customers to drive sales growth and customer retention.
• Achieve monthly, quarterly and annual sales budgets and performance targets.
• Proactively contact customers to follow up on purchasing plans, encourage repeat orders and identify opportunities to increase sales.
• Monitor customer purchasing patterns, sales performance and order frequency to identify potential risks and growth opportunities.
• Identify opportunities to introduce new products, expand existing product ranges and increase sales across the customer portfolio.
• Develop and implement customer follow-up plans to address sales gaps and achieve agreed sales targets.
• Build strong customer relationships through regular communication, professional service and a sound understanding of customer requirements.
• Receive, check and accurately enter customer orders into the Company’s system.
• Follow up on all activities after orders are received and entered into the system, ensuring orders progress smoothly through processing, dispatch and delivery.
• Monitor order status, stock availability, delivery schedules and estimated arrival times (ETAs), keeping customers informed of any changes or delays.
• Liaise closely with internal teams, including Warehouse, Logistics, Supply Chain, Finance and Sales, to resolve order-related issues and ensure timely fulfilment.
• Follow up on outstanding orders, backorders and delivery discrepancies until resolved.
• Ensure customer orders and related documentation are accurate, complete and maintained in the relevant systems.
• Respond promptly and professionally to customer enquiries, complaints and service requests.
• Investigate and resolve customer issues relating to orders, pricing, stock availability, deliveries and product information.
• Coordinate with relevant internal teams to resolve issues and provide timely updates to customers.
• Follow up on customer concerns to ensure satisfactory resolution and maintain positive business relationships.
• Maintain accurate customer records, correspondence and follow-up actions.
• Monitor actual sales against monthly, quarterly and annual budgets and provide regular performance updates.
• Identify underperforming accounts and implement appropriate follow-up actions to improve sales results.
• Maintain accurate sales forecasts, customer records, order information and account activity reports.
• Assist with quotations, pricing enquiries, customer documentation and other sales administration requirements.
• Provide regular updates to management on sales performance, customer feedback, potential risks and new business opportunities.

Descripción del empleo

Nature’s Care in Belrose, NSW, is seeking a proactive Sales and Customer Service Representative to manage an assigned portfolio, drive sales and deliver outstanding customer service. You will handle end-to-end order processing, coordinate with internal teams and pursue opportunities to expand product ranges, strengthening long-term relationships with customers across Australia.

Join a growing Australian manufacturer with a diverse product range and a collaborative team environment, where strong