Key Account Manager

Nature's Care; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Nature’s Care in Sydney is seeking a commercially driven Key Account Manager to grow our Australian sales business and strengthen relationships with key retail and wholesale customers. You will work closely with internal Sales, Marketing, Product and Operations teams to maximise sales performance, deliver customer value and support the Company’s growth objectives.

The role requires a proactive sales professional with experience in FMCG, strong negotiation and analytical skills, and an

Qualifications

• Proven experience in key account management, FMCG sales, retail sales or business development.
• Track record of achieving sales targets and revenue growth.
• Experience managing major retail or wholesale accounts; Costco/pharmacy/duty-free exposure valued.

Responsibilities

• Manage and develop strategic relationships with major retail, pharmacy, wholesale and other key accounts.
• Develop and execute account plans to achieve sales targets and profitability.
• Identify and pursue new customers and channels to expand market presence.
• Lead pricing, promotions, trading terms and other commercial negotiations.
• Analyze performance, market trends and sales data to find growth opportunities.
• Build relationships with decision-makers and understand client needs.
• Collaborate with internal teams on product ranging and customer initiatives.
• Prepare sales forecasts, budgets and performance reports; address gaps.
• Coordinate with Marketing, Supply Chain, Customer Service and Operations.
• Expand product ranges and market share across Australia.

Skills

Key account management

FMCG sales

Retail sales

Business development

Negotiation

Account planning

Data analysis

Job description

Nature’s Care is seeking a commercially driven and results-oriented Key Account Manager to grow our Australian sales business and strengthen relationships with key retail and wholesale customers.

This role is suited to a proactive sales professional who understands the retail market, identifies new business opportunities and turns customer relationships into sustainable sales growth. You will be responsible for managing key accounts, developing account strategies, negotiating commercial opportunities and expanding our presence across key retail channels.

You will work closely with internal Sales, Marketing, Product and Operations teams to maximise sales performance, deliver customer value and support the Company’s growth objectives.

Key Responsibilities

Key Account Management: Manage and develop strategic relationships with major retail, pharmacy, wholesale and other key accounts, including Costco and Heinemann.

Sales Growth: Develop and execute account plans to achieve sales targets, increase revenue and improve account profitability.

New Business Development: Identify and pursue new customers, sales channels and commercial opportunities to expand the Company’s market presence.

Commercial Negotiation: Lead negotiations on pricing, promotions, trading terms, ranging, rebates and other commercial arrangements to achieve sustainable business outcomes.

Account Strategy: Analyse customer performance, market trends, competitor activities and sales data to identify growth opportunities and address underperformance.

Customer Engagement: Build strong relationships with key decision-makers and proactively identify customers’ needs, business plans and upcoming opportunities.

Product Development Support: Work with internal teams to identify opportunities for new products, product ranging and customer-specific initiatives.

Sales Forecasting: Prepare sales forecasts, account budgets and regular performance reports, and develop action plans to address gaps against targets.

Cross-functional Collaboration: Coordinate with Marketing, Supply Chain, Customer Service and Operations to ensure effective promotions, stock availability, order fulfilment and customer service.

Market Expansion: Explore opportunities to expand existing product ranges, develop new channels and increase market share across Australia.

About You

To succeed in this role, you will have:

Proven experience in key account management, FMCG sales, retail sales or business development.

A strong track record of achieving sales targets and delivering measurable revenue growth.

Experience managing major retail or wholesale accounts; experience with Costco, pharmacy chains or duty-free retailers will be highly regarded.

Strong commercial acumen, including pricing, margins, promotional planning and negotiation.

A proactive, entrepreneurial mindset with the ability to identify opportunities rather than simply respond to customer orders.

Strong analytical skills and the ability to translate sales data and market insights into practical business strategies.

Excellent communication, presentation, negotiation and relationship-building skills.

The ability to work independently while collaborating effectively with cross-functional teams.

A strong sense of accountability, initiative and ownership of business results.

Why Join Nature’s Care?

An opportunity to make a direct contribution to the Company’s Australian sales growth.

Exposure to major retail customers and a diverse portfolio of health, beauty, wellness and consumer products.

The opportunity to develop new business channels and build long-term strategic customer partnerships.

A collaborative environment where commercial initiative and measurable results are valued.

We appreciate all applications however please kindly note that only shortlisted applicants will be contacted