Sales and Customer Service Representative

Nature's Care; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Nature’s Care in Belrose, NSW, is seeking a proactive Sales and Customer Service Representative to manage an assigned portfolio, drive sales and deliver outstanding customer service. You will handle end-to-end order processing, coordinate with internal teams and pursue opportunities to expand product ranges, strengthening long-term relationships with customers across Australia.

Join a growing Australian manufacturer with a diverse product range and a collaborative team environment, where strong

Qualifications

• Previous experience in sales, account management, sales support or customer service, preferably in FMCG, retail, wholesale or a related industry.
• A strong sales mindset and a demonstrated ability to work towards and achieve sales targets.
• Commercial awareness and the ability to identify sales opportunities rather than simply respond to customer orders.
• Strong communication, negotiation and relationship-building skills.
• Excellent organisational skills, with the ability to manage multiple customer accounts and competing priorities.
• A proactive approach to customer follow-up, problem-solving and resolving issues through to completion.
• Good analytical skills and the ability to monitor sales performance and identify opportunities for improvement.
• Proficiency in Microsoft Office and experience using ERP or order management systems will be highly regarded.

Responsibilities

• Manage and develop relationships with an assigned portfolio of customers to drive sales growth and customer retention.
• Achieve monthly, quarterly and annual sales budgets and performance targets.
• Proactively contact customers to follow up on purchasing plans, encourage repeat orders and identify opportunities to increase sales.
• Monitor customer purchasing patterns, sales performance and order frequency to identify potential risks and growth opportunities.
• Identify opportunities to introduce new products, expand existing product ranges and increase sales across the customer portfolio.
• Develop and implement customer follow-up plans to address sales gaps and achieve agreed sales targets.
• Build strong customer relationships through regular communication, professional service and a sound understanding of customer requirements.
• Receive, check and accurately enter customer orders into the Company’s system.
• Follow up on all activities after orders are received and entered into the system, ensuring orders progress smoothly through processing, dispatch and delivery.
• Monitor order status, stock availability, delivery schedules and estimated arrival times (ETAs), keeping customers informed of any changes or delays.
• Liaise closely with internal teams, including Warehouse, Logistics, Supply Chain, Finance and Sales, to resolve order-related issues and ensure timely fulfilment.
• Follow up on outstanding orders, backorders and delivery discrepancies until resolved.
• Ensure customer orders and related documentation are accurate, complete and maintained in the relevant systems.
• Respond promptly and professionally to customer enquiries, complaints and service requests.
• Investigate and resolve customer issues relating to orders, pricing, stock availability, deliveries and product information.
• Coordinate with relevant internal teams to resolve issues and provide timely updates to customers.
• Follow up on customer concerns to ensure satisfactory resolution and maintain positive business relationships.
• Maintain accurate customer records, correspondence and follow-up actions.
• Monitor actual sales against monthly, quarterly and annual budgets and provide regular performance updates.
• Identify underperforming accounts and implement appropriate follow-up actions to improve sales results.
• Maintain accurate sales forecasts, customer records, order information and account activity reports.
• Assist with quotations, pricing enquiries, customer documentation and other sales administration requirements.
• Provide regular updates to management on sales performance, customer feedback, potential risks and new business opportunities.

Job description

Sales and Customer Service Representative

Nature’s Care is an established Australian manufacturer of health, beauty, wellness and consumer products, supplying customers across Australia and international markets. We are committed to delivering quality products, building strong customer relationships and driving sustainable business growth.

We are seeking a proactive, commercially minded and customer-focused Sales and Customer Service Representative to join our team. This role combines sales account management, sales target achievement, order coordination and customer service.

This is a permanent full-time role (Monday to Friday), based in our newly renovated head office in Belrose.

About the Role

In this role, you will be responsible for managing an assigned portfolio of customers, achieving monthly, quarterly and annual sales budgets, and ensuring a smooth and efficient process from order placement through to delivery and after-sales support.

We are looking for someone who does more than simply process orders. You will actively engage with customers, understand their business needs, monitor purchasing patterns, identify sales opportunities and follow up proactively to achieve sales targets and strengthen long-term customer relationships.

Key Responsibilities

Sales and Account Management

Manage and develop relationships with an assigned portfolio of customers to drive sales growth and customer retention.

Achieve monthly, quarterly and annual sales budgets and performance targets.

Proactively contact customers to follow up on purchasing plans, encourage repeat orders and identify opportunities to increase sales.

Monitor customer purchasing patterns, sales performance and order frequency to identify potential risks and growth opportunities.

Identify opportunities to introduce new products, expand existing product ranges and increase sales across the customer portfolio.

Develop and implement customer follow-up plans to address sales gaps and achieve agreed sales targets.

Build strong customer relationships through regular communication, professional service and a sound understanding of customer requirements.

Order Management and Coordination

Receive, check and accurately enter customer orders into the Company’s system.

Follow up on all activities after orders are received and entered into the system, ensuring orders progress smoothly through processing, dispatch and delivery.

Monitor order status, stock availability, delivery schedules and estimated arrival times (ETAs), keeping customers informed of any changes or delays.

Liaise closely with internal teams, including Warehouse, Logistics, Supply Chain, Finance and Sales, to resolve order-related issues and ensure timely fulfilment.

Follow up on outstanding orders, backorders and delivery discrepancies until resolved.

Ensure customer orders and related documentation are accurate, complete and maintained in the relevant systems.

Customer Service and After-Sales Support

Respond promptly and professionally to customer enquiries, complaints and service requests.

Investigate and resolve customer issues relating to orders, pricing, stock availability, deliveries and product information.

Coordinate with relevant internal teams to resolve issues and provide timely updates to customers.

Follow up on customer concerns to ensure satisfactory resolution and maintain positive business relationships.

Maintain accurate customer records, correspondence and follow-up actions.

Sales Reporting and Administration

Monitor actual sales against monthly, quarterly and annual budgets and provide regular performance updates.

Identify underperforming accounts and implement appropriate follow-up actions to improve sales results.

Maintain accurate sales forecasts, customer records, order information and account activity reports.

Assist with quotations, pricing enquiries, customer documentation and other sales administration requirements.

Provide regular updates to management on sales performance, customer feedback, potential risks and new business opportunities.

About You

To succeed in this role, you will have:

Previous experience in sales, account management, sales support or customer service, preferably in FMCG, retail, wholesale or a related industry.

A strong sales mindset and a demonstrated ability to work towards and achieve sales targets.

Commercial awareness and the ability to identify sales opportunities rather than simply respond to customer orders.

Strong communication, negotiation and relationship-building skills.

Excellent organisational skills, with the ability to manage multiple customer accounts and competing priorities.

Strong attention to detail when processing orders, maintaining records and coordinating deliveries.

A proactive approach to customer follow-up, problem-solving and resolving issues through to completion.

Good analytical skills and the ability to monitor sales performance and identify opportunities for improvement.

Proficiency in Microsoft Office and experience using ERP or order management systems will be highly regarded.

The ability to work independently while collaborating effectively with internal teams.

Why Join Nature’s Care?

Join an established Australian manufacturing business with a diverse product portfolio.

Work with a range of customers and contribute directly to sales growth.

Take ownership of customer relationships and sales performance.

Develop your commercial, account management and customer service capabilities within a collaborative team.

Apply Now

If you are commercially minded, customer-focused and motivated to achieve sales targets while delivering excellent customer service, we would love to hear from you.

Please submit your resume outlining your relevant experience and achievements.

We appreciate all applications, however please kindly note that only shortlisted applicants will be contacted

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