Sales & Account Manager

RecruitShop; Canberra; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Super

Quarterly profit share

Flexible hours

Ownership of the customer journey

Small team

Family-owned business with 35+ years

Job summary

RecruitShop, a family-owned Australian manufacturer with 35+ years in steel stair kits, invites a sales-focused account lead to own the end-to-end customer journey from inquiry to delivery.

You will handle inbound calls and prepare quotes in MYOB, follow up open quotes with outbound calls, maintain records in Pipedrive, and coordinate delivery timelines with a small, supportive team. Flexible hours to suit school or family commitments are offered.

Qualifications

• At least 1 year of sales experience, ideally phone-based or B2B/trade.
• Confident, clear phone communication and professional manner.
• Proactive approach with outbound calling; able to work independently within a small team.
• Full Australian work rights, ongoing with no visa restrictions.

Responsibilities

• Handle inbound calls and prepare accurate quotes using MYOB.
• Drive sales growth by following up open quotes and making outbound calls to existing and prospective customers.
• Maintain accurate customer and opportunity records in Pipedrive.
• Track orders through production and keep customers updated on delivery timelines.
• Take ownership of customer issues and coordinate timely resolution.

Skills

Phone-based sales

B2B sales

CRM experience

Outbound calling

Tools

Pipedrive

MYOB

Job description

• EARN $80,000 - $100,000 pa + Super + Quarterly Profit Share | Negotiable Based on Experience
  
• Join a Family-Owned Australian Manufacturer with 35+ Years in the Industry
  
• Own the Full Customer Journey | Flexible Hours to Suit School or Family Commitments
  

• EARN $80,000 - $100,000 pa + Super + Quarterly Profit Share | Negotiable Based on Experience
  
• Join a Family-Owned Australian Manufacturer with 35+ Years in the Industry
  
• Own the Full Customer Journey | Flexible Hours to Suit School or Family Commitments
  

About The Company

Our client is a family-owned Australian manufacturer that has spent more than 35 years designing and building custom steel stair kits, supplying customers right across Australia.

About The Opportunity

The primary purpose of this position is to manage and grow a portfolio of customer accounts while winning new business. From first enquiry and quote through to order, production and delivery, you will own every step of the customer experience.

Some of your responsibilities will include:

• Handling inbound calls and preparing accurate quotes using MYOB
• Driving sales growth by following up open quotes and making outbound calls to existing and prospective customers
• Maintaining accurate customer and opportunity records in Pipedrive
• Tracking orders through production and keeping customers updated on delivery timelines
• Taking ownership of customer issues and coordinating a timely resolution

About You

The successful candidate will have:

• At least 1 year of sales experience, ideally phone-based or B2B/trade rather than retail-only
• Confident, clear phone communication and a professional manner
• A proactive approach and willingness to make outbound calls, not just handle inbound enquiries
• Comfort working independently within a small, close-knit team
• CRM/ERP experience, with Pipedrive and MYOB knowledge highly regarded though not essential
• Full Australian work rights, ongoing with no visa restrictions

What’s in it for You?

• Attractive Salary of $80,000 - $100,000 pa + Super | Negotiable Based On Experience
• Quarterly Profit Share Bonus through a company-wide Profit Gain Share program
• Flexible Working Hours to suit school hours or other family commitments
• Full Ownership of the Customer Journey | Hands-On Variety across Sales, Quoting, Order Tracking and Delivery
• Small, Close-Knit Team where your contribution is genuinely seen and valued
• Be Part of a Family-Owned Business with 35+ years in Australian steel stair manufacturing