SaaS Account Manager: Renewals, Growth & Customer Success

Singapore Post Limited; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Novated leasing via salary packaging

Employee Assistance Program (24/7)

Generous Parental Leave Program

Paid Volunteer Leave Days

Public Holiday Exchange Scheme

Free chef-prepared lunch 3 days/week

Talent Referral Program

Casual dress and relaxed office

Fun team camaraderie and events

Career progression opportunities

Diverse training & networking across產品

Job summary

Simpro Group is expanding its Customer Success team in 2026, hiring multiple Account Managers to own a large customer portfolio, drive renewals, reduce churn, and identify growth opportunities across SMB and Mid-Market accounts in a fast-paced SaaS environment.

In this true Account Management role you will follow established playbooks, maintain CRM hygiene, forecast renewals, and build trusted relationships by translating product features into tangible business outcomes.

Qualifications

• Experience in Account Management, Customer Success, or Renewals within SaaS.
• Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts).
• Experience working with SMB or Mid-Market customers in operational industries.
• Strong commercial instincts with the ability to identify growth opportunities.

Responsibilities

• Own renewals and reduce churn across a large portfolio with accuracy.
• Identify expansion opportunities (users, modules, training) and drive growth.
• Maintain CRM hygiene and forecast renewals with pipeline visibility.
• Build trusted relationships with time-poor customers and translate product features into business outcomes.
• Follow established playbooks and structured workflows to scale success.

Skills

Account Management

Customer Success

Renewals

Churn Reduction

SaaS Experience

CRM Hygiene

Tools

CRM (Salesforce)

Job description

Simpro Group is expanding its Customer Success team in 2026, hiring multiple Account Managers to own a large customer portfolio, drive renewals, reduce churn, and identify growth opportunities across SMB and Mid-Market accounts in a fast-paced SaaS environment.

In this true Account Management role you will follow established playbooks, maintain CRM hygiene, forecast renewals, and build trusted relationships by translating product features into tangible business outcomes.