Strategic Growth & Renewal Account Manager

Simpro; Melbourne; In loco; AUD 90.000 - 125.000; Tempo pieno

Descrizione del lavoro

Simpro is hiring multiple Account Managers to join our growing Customer Success team. You’ll own a large portfolio, drive renewals, reduce churn, and uncover growth opportunities across SMB and Mid-Market customers in a fast-paced SaaS environment.

You’ll translate product features into tangible business outcomes, build trusted relationships, and maintain structured workflows to support revenue growth while keeping a customer-first mindset.

Competenze

• Experience in Account Management, Customer Success, or Renewals within SaaS.
• Proven renewals and churn reduction across 100+ accounts.
• Experience with SMB or Mid-Market customers in operational industries.
• Strong commercial instincts with process discipline.
• Outcomes-focused mindset in scaling environments.

Mansioni

• Own renewals and reduce churn across a large portfolio with consistency and accuracy.
• Manage end-to-end renewals and forecast pipeline visibility.
• Identify growth opportunities and expansion across customers.
• Partner with customers to unlock value from Simpro platform.
• Maintain CRM hygiene and account records with high attention to detail.

Conoscenze

Account Management

Customer Success

Renewals

SaaS

Descrizione del lavoro

Simpro is hiring multiple Account Managers to join our growing Customer Success team. You’ll own a large portfolio, drive renewals, reduce churn, and uncover growth opportunities across SMB and Mid-Market customers in a fast-paced SaaS environment.

You’ll translate product features into tangible business outcomes, build trusted relationships, and maintain structured workflows to support revenue growth while keeping a customer-first mindset.