SaaS Expansion Leader, Account Management

Simpro; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Simpro, a global leader in field service software, seeks an accomplished Manager, Account Management to lead a quota-carrying team focused on upsell and expansion within our existing customer base. You’ll drive revenue growth through structured plays, forecast accuracy, and strategic account planning.

You will balance customer value with revenue outcomes, coach on closing techniques, and push for continuous improvement while aligning with Product, Marketing, and Support to unlock expansion

Qualifications

• Experience leading a quota-carrying Account Management or expansion sales team in SaaS.
• Proven ability to deliver against Net Revenue Retention and expansion revenue targets.
• Strong pipeline, forecasting discipline, and CRM management experience.

Responsibilities

• Build, lead, and scale a team of Account Managers focused on upsell and expansion revenue.
• Own team performance against NRR, expansion pipeline, and closed revenue targets.
• Implement a repeatable expansion motion across SMB and Mid‑Market segments.
• Drive pipeline discipline through forecasting, deal inspection, and conversion management.
• Coach the team on commercial conversations, value articulation, and closing techniques.
• Establish account planning and territory strategies to uncover growth opportunities.
• Partner cross-functionally to unlock expansion pathways within the customer base.

Skills

Account management leadership

Expansion sales

NRR targets

Forecasting

CRM discipline

Tools

Salesforce

CRM tools

Job description

Simpro, a global leader in field service software, seeks an accomplished Manager, Account Management to lead a quota-carrying team focused on upsell and expansion within our existing customer base. You’ll drive revenue growth through structured plays, forecast accuracy, and strategic account planning.

You will balance customer value with revenue outcomes, coach on closing techniques, and push for continuous improvement while aligning with Product, Marketing, and Support to unlock expansion