Account Manager (Multiple Roles Available) | Growth & Expansion

Simpro; Melbourne; On-site; AUD 90,000 - 125,000; Full time

Job summary

Simpro is hiring multiple Account Managers to join our growing Customer Success team. You’ll own a large portfolio, drive renewals, reduce churn, and uncover growth opportunities across SMB and Mid-Market customers in a fast-paced SaaS environment.

You’ll translate product features into tangible business outcomes, build trusted relationships, and maintain structured workflows to support revenue growth while keeping a customer-first mindset.

Qualifications

• Experience in Account Management, Customer Success, or Renewals within SaaS.
• Proven renewals and churn reduction across 100+ accounts.
• Experience with SMB or Mid-Market customers in operational industries.
• Strong commercial instincts with process discipline.
• Outcomes-focused mindset in scaling environments.

Responsibilities

• Own renewals and reduce churn across a large portfolio with consistency and accuracy.
• Manage end-to-end renewals and forecast pipeline visibility.
• Identify growth opportunities and expansion across customers.
• Partner with customers to unlock value from Simpro platform.
• Maintain CRM hygiene and account records with high attention to detail.

Skills

Account Management

Customer Success

Renewals

SaaS

Job description

JobSimpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation.With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Managers to join our high-performing team. This is a fantastic opportunity to step into a role where you’ll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment.This is a true Account Management role - you’ll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers.What You’ll DoOwn renewals & reduce churnManage end-to-end renewals across a large portfolio with consistency and accuracyProactively identify at-risk customers through outreach and usage insightsMaintain clear, reliable renewal forecasts and pipeline visibilityIdentify growth opportunitiesSpot and act on expansion opportunities (users, modules, training)Partner with customers to unlock additional value from the Simpro platformContribute to revenue growth while maintaining a strong customer-first mindsetOperate with structure & disciplineFollow established playbooks, cadences, and processesMaintain excellent CRM hygiene and account recordsManage a high-volume portfolio with strong organisation and attention to detailBuild strong, practical relationshipsEngage with time-poor, operational customers in a clear and direct wayTranslate product features into simple, tangible business outcomesBuild trust through consistency, reliability, and genuine careWhat You’ll BringExperience in Account Management, Customer Success, or Renewals within SaaSProven track record managing renewals and reducing churn across a large portfolio (100+ accounts)Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industriesStrong commercial instincts with the ability to identify and act on growth opportunitiesHigh level of process discipline and ability to follow structured workflowsA driven, outcomes-focused mindset with the ability to thrive in a scaling businessOur Core ValuesWhile experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:We Are One TeamWe Are Customer CentricWe Are Growth MindedWe Are AccountableWe Celebrate SuccessSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .Visit simprogroup.com/au/company/careers to learn more about us and our values.We would like to take this opportunity to thank all candidates for their application.*Please note, no agencies will be accepted in the recruitment of this role.