Strategic Enterprise Account Leader

Simpro Group; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Novated leasing

Employee Assistance Program

Parental leave

Volunteer leave

Public holiday exchange

Referral program

Casual dress

Team events

Career development

Cross-product training

Service recognition awards

Job summary

Simpro Group is seeking a Strategic Account Manager to own the long-term success, retention, and commercial growth of our largest enterprise client accounts. You will act as a trusted advisor and align software solutions with client goals.

You will lead executive relationships, develop joint success plans, demonstrate ROI, and drive renewals and expansions while coordinating cross-functional teams to deliver portfolio value.

Qualifications

• Executive presence with the ability to influence senior leadership and C-suite stakeholders.
• Advanced commercial acumen; able to model ROI and tie software capabilities to business outcomes.
• Strong negotiation and contract management skills for multi-stakeholder environments.
• Exceptional cross-functional orchestration to align internal resources around client needs.
• Data-driven analysis to evaluate portfolio health and identify expansion opportunities.
• Expertise in enterprise account management and SaaS customer success methodologies.
• Deep understanding of operational workflows, efficiency gaps, and technology integration in complex orgs.
• Knowledge of net revenue retention strategies and proactive risk mitigation.

Responsibilities

• Drive long-term retention and commercial growth of high-value enterprise accounts.
• Establish and shape deep relationships at the executive level to anchor the business as a strategic partner.
• Develop and execute joint success plans that tie platform value to client objectives.
• Lead business reviews to demonstrate ROI and uncover expansion pathways.
• Own renewal risk with accurate forecasting and cross-functional mitigation.
• Identify and drive upsell, cross-sell, and advanced technology adoption initiatives.
• Manage complex negotiations to maximize net revenue retention and portfolio value.
• Champion the client voice by partnering with product and operations to resolve issues.
• Design replicable account management playbooks and strategic frameworks to uplift team capabilities.
• Oversee high-integrity commercial records, pipeline metrics, and data tracking for exec decisions.

Skills

Executive presence

Commercial acumen

Negotiation

Cross-functional leadership

Data-driven analysis

Enterprise account management

Operations/tech integration

NRR & risk management

Job description

Simpro Group is seeking a Strategic Account Manager to own the long-term success, retention, and commercial growth of our largest enterprise client accounts. You will act as a trusted advisor and align software solutions with client goals.

You will lead executive relationships, develop joint success plans, demonstrate ROI, and drive renewals and expansions while coordinating cross-functional teams to deliver portfolio value.