RV Service Center Manager

Ezytrail Caravan; Brisbane; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

Ezytrail Caravan is seeking a Service Centre Manager in Rocklea, QLD to lead daily operations, plan servicing and repair work, and coordinate technicians and external contractors. The role emphasizes safe, efficient completion and a productive workshop environment.

The hands-on duties include diagnostics, repairs, and quality checks, while ensuring high standards for customer updates, after-sales support and adherence to safety and warranty processes.

Qualifications

• Experience leading a service centre or workshop operations.
• Ability to plan, schedule, and allocate servicing and repair work.
• Strong coordination of technicians, staff and external contractors.
• Track workflow, productivity and on-time job completion.
• Maintain safe, organized, productive workshop environment.

Responsabilités

• Lead the day-to-day operations of the Service Centre.
• Plan, schedule and allocate servicing and repair work.
• Coordinate technicians, service staff and external contractors as required.
• Monitor workshop workflow, productivity and job completion.
• Ensure jobs are completed safely, efficiently and within timeframes.
• Maintain an organised, productive workshop environment.
• Personally undertake servicing, diagnostics and repair work when required.
• Diagnose mechanical, electrical and caravan/RV issues.
• Carry out repairs, adjustments, maintenance and rectification work.
• Support technicians with complex issues and troubleshooting.
• Conduct inspections and quality checks before vehicles are released.
• Identify recurring issues and assist with root-cause resolution.
• Ensure repairs meet company, manufacturer and safety standards.
• Manage customer enquiries relating to servicing and repairs.
• Provide customers with updates on repair progress, costs and completion times.
• Handle complaints professionally and deliver high after-sales support.
• Build long-term customer confidence through reliable service.
• Coordinate parts requirements to minimise delays.
• Work with Parts, Warranty, Supply Chain and internal teams.
• Support warranty assessments and rectification work.
• Liaise with China-based manufacturing and supply chain teams on issues.

Connaissances

Lead operations

Plan and schedule work

Coordinate technicians and contractors

Monitor workshop productivity

Health and safety compliance

Description du poste

Ezytrail Caravan is seeking a Service Centre Manager in Rocklea, QLD to lead daily operations, plan servicing and repair work, and coordinate technicians and external contractors. The role emphasizes safe, efficient completion and a productive workshop environment.

The hands-on duties include diagnostics, repairs, and quality checks, while ensuring high standards for customer updates, after-sales support and adherence to safety and warranty processes.