Service & Warranty Representative

Ezytrail Management Pty Ltd; Caboolture; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Weekdays only

Career progression path

Job summary

Ezytrail Management Pty Ltd is seeking a confident Service & Warranty Representative to join our Caboolture workshop. You’ll diagnose faults, perform servicing and warranty rectification, and liaise with Warranty and Parts teams to ensure timely resolutions.

This hands-on role involves diagnosing mechanical, electrical, and plumbing faults, documenting work, and guiding customers through the service process. Monday–Friday, in a busy caravan-focused environment.

Qualifications

• Hands-on experience in caravan, RV, automotive, marine or trailer servicing and repair.
• Strong fault-finding skills across mechanical, electrical, plumbing and gas systems.
• Experience with warranty or insurance repair processes or willingness to learn them.

Responsibilities

• Inspecting, diagnosing and repairing caravans and RVs.
• Carrying out servicing, repairs and warranty rectification work.
• Documenting warranty jobs with photos and fault descriptions.
• Preparing and submitting warranty claims and tracking progress.
• Keeping customers informed on progress and timeframes.
• Maintaining a safe, clean, and organised workshop.

Skills

Caravan & RV servicing

Fault diagnosis

Warranty recovery

Documentation

Customer communication

Education

Trade qualification in automotive / RV

Tools

12V/240V systems

Workshop tools

Job description

Ezytrail Management Pty Ltd – Caboolture QLD

Service & Warranty Representative – Caravan & RV

Caboolture, QLD | Full-time, permanent | Hands-on technical role

Service & Warranty Representative – Caravan & RV

Caboolture, QLD | Full-time, permanent | Hands-on technical role

About Ezytrail

Ezytrail has established 11 company-owned branches across the country. For over 20 years we've been getting families and travellers off-road, and we're proud of the product we sell and the service behind it.

About the role

We're looking for a Service & Warranty Representative to join our Sunshine Coast branch in Caboolture. Reporting to the Branch Manager, you'll be the hands-on technical person in the branch. You'll inspect, diagnose and repair caravans, and look after warranty claims from first report through to resolution.

This is a workshop role, not a desk job. Most of your day will be on the tools: finding faults, carrying out repairs and rectification work, and making sure every van leaves the branch right. You'll also document each warranty job properly and keep customers updated, so issues get resolved quickly and fairly.

You'll work closely with our Warranty, Parts and Service teams, and your findings help us fix recurring faults at the source.

What you'll be doing

• Inspecting and diagnosing mechanical, electrical, plumbing, gas and general caravan faults

• Carrying out servicing, repairs and warranty rectification work, including 12V/240V systems, brakes, bearings, suspension and fit-out

• Documenting warranty jobs with photos, fault descriptions, root cause and parts required

• Preparing and submitting warranty claims, and following up on approvals, parts and repair progress

• Keeping customers clearly informed on progress, next steps and timeframes

• Completing pre-delivery inspections (PDI) and quality checks before vans are handed over

• Supporting customer handovers and product delivery, walking owners through their van

• Coordinating parts requirements with the Parts and Warranty teams to keep jobs moving

• Recording work accurately in our job and warranty systems

• Reporting recurring product faults so they can be fixed at the source

• Maintaining a safe, clean and organised workshop in line with WHS standards

What you'll bring

• Hands-on experience in caravan, RV, automotive, marine, trailer or similar servicing and repair

• Sound mechanical and electrical fault-finding skills

• Experience with warranty or insurance repair processes, or a willingness to learn them

• Good attention to detail, especially when documenting faults and photos

• Clear, friendly communication with customers

• Organised and reliable, able to manage several jobs at once

• Competent with basic computer systems, email and job records

• A current Australian driver licence. Experience towing caravans or trailers is highly regarded

• A trade qualification in automotive, auto-electrical, RV or a related field is highly regarded. Apprentices close to finishing are welcome to apply

Why this role is worth a look

• Competitive salary package

• Monday to Friday, 9am – 5pm, with no weekend work

• Variety: no two vans through the door present the same problem

• Your work matters, because the faults you find get fed back and fixed

• A clear career pathway: Service & Warranty Rep → Service Centre Specialist → Service Centre Manager

• An established Australian business with branches nationally and genuine scope to grow as we build our service centres

Hours

Monday to Friday, 9:00am – 5:00pm.

Applicants must have the right to work in Australia.