Service Manager

Ezytrail Caravan; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Ezytrail Caravan is seeking a Service Centre Manager in Rocklea, QLD to lead daily operations, plan servicing and repair work, and coordinate technicians and external contractors. The role emphasizes safe, efficient completion and a productive workshop environment.

The hands-on duties include diagnostics, repairs, and quality checks, while ensuring high standards for customer updates, after-sales support and adherence to safety and warranty processes.

Qualifications

• Experience leading a service centre or workshop operations.
• Ability to plan, schedule, and allocate servicing and repair work.
• Strong coordination of technicians, staff and external contractors.
• Track workflow, productivity and on-time job completion.
• Maintain safe, organized, productive workshop environment.

Responsibilities

• Lead the day-to-day operations of the Service Centre.
• Plan, schedule and allocate servicing and repair work.
• Coordinate technicians, service staff and external contractors as required.
• Monitor workshop workflow, productivity and job completion.
• Ensure jobs are completed safely, efficiently and within timeframes.
• Maintain an organised, productive workshop environment.
• Personally undertake servicing, diagnostics and repair work when required.
• Diagnose mechanical, electrical and caravan/RV issues.
• Carry out repairs, adjustments, maintenance and rectification work.
• Support technicians with complex issues and troubleshooting.
• Conduct inspections and quality checks before vehicles are released.
• Identify recurring issues and assist with root-cause resolution.
• Ensure repairs meet company, manufacturer and safety standards.
• Manage customer enquiries relating to servicing and repairs.
• Provide customers with updates on repair progress, costs and completion times.
• Handle complaints professionally and deliver high after-sales support.
• Build long-term customer confidence through reliable service.
• Coordinate parts requirements to minimise delays.
• Work with Parts, Warranty, Supply Chain and internal teams.
• Support warranty assessments and rectification work.
• Liaise with China-based manufacturing and supply chain teams on issues.

Skills

Lead operations

Plan and schedule work

Coordinate technicians and contractors

Monitor workshop productivity

Health and safety compliance

Job description

Ezytrail – Service Manager (Full Time) – Rocklea, QLD

Key Responsibilities

• Lead the day-to-day operations of the Service Centre
• Plan, schedule and allocate servicing and repair work
• Coordinate technicians, service staff and external contractors where required
• Monitor workshop workflow, productivity and job completion
• Ensure jobs are completed safely, efficiently and within agreed timeframes
• Maintain an organised, productive and professional workshop environment

Hands-On Servicing & Repairs

• Personally undertake servicing, diagnostics and repair work when required
• Diagnose mechanical, electrical and general caravan/RV issues
• Carry out repairs, adjustments, maintenance and rectification work
• Support technicians with complex technical issues and troubleshooting
• Conduct inspections and quality checks before vehicles are released
• Identify recurring technical issues and assist with root-cause resolution
• Ensure repairs meet company, manufacturer and safety standards

Customer Service

• Manage customer enquiries relating to servicing, repairs and technical issues
• Provide customers with clear updates regarding repair progress, costs and expected completion times
• Handle complaints and escalated service matters professionally
• Ensure customers receive a high standard of after-sales support
• Build long-term customer confidence through reliable and professional service

Parts, Warranty & Technical Coordination

• Coordinate parts requirements to minimise workshop delays
• Work closely with Parts, Warranty, Supply Chain and other internal teams
• Support warranty assessments and rectification work where required
• Liaise with China-based manufacturing, technical and supply chain teams regarding technical issues, parts and product improvement
• Communicate recurring product or quality issues to relevant stakeholders

Leadership & Performance

• Lead, coach and support technicians and service team members
• Set clear expectations around productivity, workmanship and customer service
• Monitor workshop performance and identify opportunities for improvement
• Reduce rework and improve first-time repair quality
• Support recruitment, onboarding and development of service team members as the operation grows
• Maintain appropriate WHS, workshop and company compliance standards