Service Manager

Ezytrail Management Pty Ltd; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Ezytrail is seeking an experienced caravan service supervisor to lead our Brisbane workshop. You will oversee bookings, scheduling, and daily repairs, ensuring high-quality workmanship and timely delivery to customers.

You will coordinate engineers and licensed trades for complex repairs, manage parts and warranty tasks, and maintain accurate records in our system. A trade qualification and hands-on RV experience are highly valued, with a focus on safety and customer communication.

Qualifications

• Strong practical experience in caravan/RV servicing and repairs.
• Leadership in a workshop, scheduling, or senior technician role.
• Mechanical fault-finding skills and practical caravan systems knowledge.
• Confident in coordinating parts, warranty work and multiple repairs.
• Clear communication with customers about service scope and costs.

Responsibilities

• Plan service bookings, allocate jobs and manage workshop capacity and priorities.
• Oversee caravan servicing and repairs including brakes, wheel bearings, suspension, and water systems.
• Diagnose faults and support technicians with troubleshooting and repairs.
• Coordinate repairs with licensed trades for electrical, gas and appliances.
• Prepare or review repair estimates and communicate changes to scope or cost.
• Coordinate parts and contractors to avoid delays and keep jobs moving.
• Support warranty assessments with diagnostics and documentation.
• Complete final inspections and quality checks before delivery to customers.
• Maintain accurate job records and progress updates in EzyTrack.
• Coach the service team and uphold safety and quality standards.

Skills

Caravan servicing

Workshop leadership

Fault finding

Diagnostics

Education

Trade qualification

Tools

EzyTrack

Job description

Reporting to the Branch Manager, you'll oversee the workshop from initial assessment and job scheduling through to completed repairs and final quality checks. Your focus will be routine caravan servicing, mechanical repairs, fault finding, warranty work and general rectification. You'll coordinate technicians, parts and specialist trades while keeping customers informed about their van, costs and completion dates.

Key responsibilities

• Plan service bookings, allocate jobs and manage workshop capacity and priorities.
• Carry out and oversee caravan servicing and repairs, including brakes, bearings, wheel alignments, suspension, running gear, water systems, leaks, seals and general fit-out rectification.
• Diagnose faults and support technicians with complex troubleshooting and repairs.
• Coordinate appliance, electrical, gas and specialist repairs with appropriately qualified and licensed trades.
• Prepare or review repair estimates, obtain customer approvals and communicate changes to scope or cost.
• Coordinate parts and contractors to reduce delays and keep jobs moving.
• Support warranty assessments with clear diagnostics, photos and repair documentation.
• Complete final inspections and quality checks before caravans are returned to customers.
• Maintain accurate job records, progress updates and next actions in EzyTrack.
• Coach the service team, maintain workshop safety and improve repair quality, turnaround and first-time fixes.

About you

• Strong practical experience in caravan or RV servicing and repairs.
• Workshop leadership, job scheduling or senior technician experience.
• Mechanical fault-finding skills and a practical understanding of caravan systems.
• Confidence coordinating parts, warranty work and multiple repair jobs.
• Clear customer communication, including handling service concerns professionally.
• A commitment to safe work, quality workmanship and accurate records.
• A current Australian driver licence and confidence using job-management systems.
• A relevant trade qualification is highly regarded.

About us

With 11 company-owned branches nationally and more than 20 years in the industry, Ezytrail helps Australians get out and explore. We're building our service capability to give owners dependable support throughout their ownership journey.

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