Roving Admin & Resident Support (NSW Villages)

Aveo Group; New South Wales; Hybrid; AUD 35,000 - 50,000; Part time

Benefits offered by this job

Employee Referral Program

Employee Assistance Program

Health insurance discounts

Retail & Leisure partner discounts

Annual flu vaccinations

Career progression pathways

Resident relationship opportunities

Job summary

Aveo Group is seeking a Relief Administration Assistant to provide roving administration and reception support across New South Wales villages. The role is permanent part-time, Monday to Wednesday, 9:00am–5:00pm, with the roster determining your base village and days.

You will welcome residents, manage enquiries, and support the Community Manager, traveling between communities as rostered. Strong communication, computer and Canva familiarity are valued in this resident-focused environment.

Qualifications

• Experience in a customer focused administration or reception role, ideally within Retirement Living, Aged Care, Hospitality or a similar service environment.
• Strong verbal and written communication skills, with a warm, professional and adaptable approach.
• The flexibility and confidence to work across different villages and teams, and to travel between locations as rostered.
• Solid computer skills, including Microsoft Office, with the ability to learn new systems; experience with Canva is highly regarded.
• A commitment to delivering thoughtful, respectful service in a resident-centred environment.
• Driver’s licence and reliable vehicle are required.

Responsibilities

• Provide relief administration and reception cover across our NSW villages, quickly getting up to speed with each community’s routines and residents
• Act as the first point of contact within the communities, welcoming residents and visitors and maintaining inviting common areas
• Build positive relationships with residents and provide friendly, responsive support to enquiries and call‑outs, escalating matters as appropriate
• Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors
• Create and update resident communications, including flyers and newsletters
• Provide general administrative support and dependable assistance to the Community Manager when required
• Support the coordination of community events and activities that enhance resident engagement and satisfaction
• Demonstrate a strong commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach

Skills

Customer service

Reception experience

Microsoft Office

Tools

Canva

Job description

Aveo Group is seeking a Relief Administration Assistant to provide roving administration and reception support across New South Wales villages. The role is permanent part-time, Monday to Wednesday, 9:00am–5:00pm, with the roster determining your base village and days.

You will welcome residents, manage enquiries, and support the Community Manager, traveling between communities as rostered. Strong communication, computer and Canva familiarity are valued in this resident-focused environment.