Resident Services Administrator - Retirement Village

Aston Advantage; Brisbane; On-site; AUD 35,000 - 50,000; Full time

Benefits offered by this job

Employee Referral Program

Employee Assistance Program

Health insurance discounts

Retail & Leisure discounts

Job summary

Aveo's Newstead Residences is seeking an organised Administration Assistant to join the team in a permanent full-time role. You will handle a broad range of administrative tasks, ensure compliance and assist with resident services in a busy retirement village setting.

Day-to-day duties include updating resident information, invoicing, minutes from meetings, and supporting the Community Manager and Concierge team. A friendly, adaptable approach is essential for success in this role.

Qualifications

• Experience in a customer-facing Administration or Reception role.
• Intermediate computer skills and ability to learn new software.
• Ability to coordinate and prioritise work to meet deadlines.
• Two COVID-19 vaccinations up-to-date.

Responsibilities

• Update resident information, billing & levies, invoicing and other ad-hoc duties.
• Maintain compliance administration with updated policies and checklists.
• Attend resident and staff meetings and take detailed minutes.
• Assist Concierge duties and events and support Community Manager in their absence.
• Engage with multiple stakeholders to improve resident satisfaction.

Skills

Customer facing

Computer skills

Organised

Stakeholder engagement

Job description

Aveo's Newstead Residences is seeking an organised Administration Assistant to join the team in a permanent full-time role. You will handle a broad range of administrative tasks, ensure compliance and assist with resident services in a busy retirement village setting.

Day-to-day duties include updating resident information, invoicing, minutes from meetings, and supporting the Community Manager and Concierge team. A friendly, adaptable approach is essential for success in this role.