Relief Administration Assistant

Aveo; Northern Beaches; On-site; AUD 35,000 - 50,000; Part time

Benefits offered by this job

Employee Referral Program

Employee Assistance Program

Discounts to Health Insurance

Annual flu vaccinations and skin check

Career progression opportunities

Job summary

Aveo is seeking a Relief Administration Assistant to rove across our NSW villages, stepping in to keep communities running smoothly. You’ll be the warm first contact for residents and visitors, moving between villages and settling in quickly.

This permanent part-time role is Monday to Wednesday, 9:00am–5:00pm, with rostered base village and flexible days for the right candidate. You’ll be organised, adaptable and enjoy meeting new people in a people-focused environment.

Qualifications

• Experience in customer-focused administration or reception.
• Strong verbal and written communication; warm and professional.
• Willingness to travel between NSW villages as rostered.
• Solid computer skills; proficient with Microsoft Office; Canva is a plus.
• Driver’s licence and reliable vehicle required.

Responsibilities

• Provide relief administration and reception cover across NSW villages.
• Welcome residents and visitors; maintain inviting common areas.
• Answer enquiries and calls; escalate as appropriate.
• Liaise with residents, families, and contractors.
• Create and update resident communications (flyers/newsletters).
• Support the Community Manager with admin tasks as needed.
• Coordinate community events and activities to engage residents.
• Engage multiple stakeholders to support resident satisfaction.

Skills

Customer service

Communication skills

Adaptability

Teamwork

Time management

Tools

Microsoft Office

Canva

Job description

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

As a Relief Administration Assistant, you’ll be our roving support across our New South Wales villages, stepping in wherever you’re needed to keep each community running smoothly. You’ll be a warm, familiar face and the first point of contact for residents, moving between villages and settling in quickly. No two days are the same. It’s ideal for someone who is organised, adaptable and enjoys meeting new people in a people-focused environment. New to retirement living? That’s okay. If you’re warm, organised and great with people, we’ll show you the rest.

This is a permanent part-time position, Monday to Wednesday (9:00am – 5:00pm), with the village you’re based at each day set by roster. Days can be flexible for the right candidate

Your Impact

• Provide relief administration and reception cover across our NSW villages, quickly getting up to speed with each community’s routines and residents
• Act as the first point of contact within the communities, welcoming residents and visitors and maintaining inviting common areas
• Build positive relationships with residents and provide friendly, responsive support to enquiries and call‑outs, escalating matters as appropriate
• Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors
• Create and update resident communications, including flyers and newsletters
• Provide general administrative support and dependable assistance to the Community Manager when required
• Support the coordination of community events and activities that enhance resident engagement and satisfaction
• Demonstrate a strong commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach

What you'll bring

• Experience in a customer focused administration or reception role, ideally within Retirement Living, Aged Care, Hospitality or a similar service environment
• Strong verbal and written communication skills, with a warm, professional and adaptable approach
• The flexibility and confidence to work across different villages and teams, and to travel between locations as rostered
• Solid computer skills, including Microsoft Office, with the ability to learn new systems; experience with Canva is highly regarded
• A commitment to delivering thoughtful, respectful service in a resident‑centred environment
• Driver’s licence and reliable vehicle are required
• What we offer
• $31.10/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Annual flu vaccinations and skin checks
• Pathways for career progression including stepping up into Assistant Community Manager
• The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.