Administration Assistant

Aveo; Banora Point; On-site; AUD 35,000 - 50,000; Part time

Benefits offered by this job

Superannuation

Employee Referral Program

Employee Assistance Program

Health insurance discounts

Flu vaccinations

Job summary

Aveo is hiring an Administration Assistant to support Banora Point Retirement Living and Ocean View Retirement Living in a dual-site, close-knit community. You’ll be the friendly first point of contact, helping residents and visitors with enquiries, coordinating communications and events, and assisting the Community Manager with administrative tasks.

This permanent part-time role is scheduled Tuesday at Ocean View (9:00am-3:00pm) and Wednesday to Friday at Banora Point (9:00am-2:30pm), offering

Qualifications

• Experience in a customer focused administration or reception role.
• Strong verbal and written communication skills.
• Solid computer skills, including Microsoft Office; Canva experience is highly regarded.

Responsibilities

• Be the first point of contact within the community, welcoming residents and visitors.
• Provide friendly, responsive support to enquiries and call-outs.
• Liaise with residents, families and contractors.
• Create and update resident communications (flyers, newsletters).
• Provide general admin support to the Community Manager as required.
• Support coordination of community events and activities.

Skills

Customer service

Communication skills

Microsoft Office

Canva

Tools

Canva

Job description

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring yourwhole-selfto work, grow as you learn new things and be rewarded through the joy of helping others. Togetherlet'sredefine retirement living for senior Australians.

The Opportunity

Banora Point Retirement Village is a close-knit community set among native gardens, with a community centre, gym, outdoor pool and private shuttle bus. This is where you’ll be based, with one day a week at Ocean View Retirement Living, a vibrant community just 1km away with ocean views, an on-site restaurant and café, and an indoor pool. Together, the two villages offer a friendly, coastal setting where your work makes a real difference to residents’ everyday lives. As an Administration Assistant, you will provide essential support across the village while delivering a welcoming and customer focused experience for residents. Acting as a first point of contact, this is a is a varied and engaging position where no two days are the same, ideal for someone who is organised, adaptable, and enjoys working in a people‑focused environment.

This is a permanent part-time position working Tuesday at Ocean View Retirement Living (9:00am-3:00pm and Wednesday to Friday at Banora Point Retirement Living (9:00am-2:30pm)

Your Impact

• Act as the first point of contact within the community, welcoming residents and visitors and maintaining inviting common areas
• Build positive relationships with residents and provide friendly, responsive support to enquiries and call‑outs, escalating matters as appropriate
• Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors
• Create and update resident communications, including flyers and newsletters
• Provide general administrative support and dependable assistance to the Community Manager when required
• Support the coordination of community events and activities that enhance resident engagement and satisfaction
• Demonstrate a strong commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach

Whatyou'llbring

• Experience in a customer focused administration or reception role, ideally within Retirement Living, Aged Care, Hospitality or a similar service environment
• Strong verbal and written communication skills, with a warm, professional and adaptable approach
• Solid computer skills, including Microsoft Office, with the ability to learn new systems; experience with Canva is highly regarded
• A commitment to delivering thoughtful, respectful service in a resident-centred environment

What we offer

• $31.10/hr + superannuation+ relevant award entitlements including penalty rates,overtimeand allowances
• Employee ReferralProgramand Employee Assistance Program
• Discounts to Health InsuranceandRetail & Leisure partner providers
• Annual flu vaccinations and skin checks
• Pathways for career progression including stepping up into Assistant Community Manager
• The opportunity to build meaningful, lasting relationships with residents and contribute toour retirementcommunity

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company,we'reon an exciting journey of growth. Our in‑house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide.We'rea dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.