Relief Administration Assistant

Aveo; Mosman; On-site; AUD 35,000 - 50,000; Part time

Benefits offered by this job

Employee Referral Program

Employee Assistance Program

Health insurance discounts

Annual flu vaccinations

Career progression

Resident engagement

Job summary

Aveo is seeking a Relief Administration Assistant to rove across NSW villages, serving as the first point of contact for residents and visitors. The role is part-time and permanent, with a rotating roster to cover different villages and a 9:00am–5:00pm schedule from Monday to Wednesday.

You will support reception, create resident communications, assist the Community Manager, and travel between locations as rostered to ensure smooth daily operations across communities.

Qualifications

• Experience in a customer focused administration or reception role is desirable.
• Strong verbal and written communication with a warm, professional approach.
• Ability to travel between NSW villages and adapt to different teams and rosters.
• Solid computer skills including Microsoft Office; Canva experience is advantageous.
• Commitment to delivering thoughtful, resident-centred service.

Responsibilities

• Provide relief administration and reception cover across NSW villages.
• Welcome residents and visitors, maintain inviting common areas.
• Build relationships and provide responsive support to enquiries and call-outs.
• Liaise with residents, families and contractors.
• Create and update resident communications, flyers and newsletters.
• Support the Community Manager with general admin tasks.
• Help coordinate community events and activities to boost engagement.
• Maintain a calm, organised approach while engaging multiple stakeholders.

Skills

Customer service

Reception experience

Travel between sites

MS Office

Canva familiarity

Tools

Canva

Job description

As a Relief Administration Assistant, you'll be our roving support across our New South Wales villages, stepping in wherever you're needed to keep each community running smoothly. You'll be a warm, familiar face and the first point of contact for residents, moving between villages and settling in quickly. No two days are the same. It's ideal for someone who is organised, adaptable and enjoys meeting new people in a people-focused environment.

This is a permanent part-time position, Monday to Wednesday (9:00am - 5:00pm), with the village you're based at each day set by roster.

Your Impact

• Provide relief administration and reception cover across our NSW villages, quickly getting up to speed with each community's routines and residents
• Act as the first point of contact within the communities, welcoming residents and visitors and maintaining inviting common areas
• Build positive relationships with residents and provide friendly, responsive support to enquiries and call-outs, escalating matters as appropriate
• Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors
• Create and update resident communications, including flyers and newsletters
• Provide general administrative support and dependable assistance to the Community Manager when required
• Support the coordination of community events and activities that enhance resident engagement and satisfaction
• Demonstrate a strong commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach

Whatyou'llbring

• Experience in a customer focused administration or reception role, ideally within Retirement Living, Aged Care, Hospitality or a similar service environment
• Strong verbal and written communication skills, with a warm, professional and adaptable approach
• The flexibility and confidence to work across different villages and teams, and to travel between locations as rostered
• Solid computer skills, including Microsoft Office, with the ability to learn new systems; experience with Canva is highly regarded
• A commitment to delivering thoughtful, respectful service in a resident-centred environment

What we offer

• $31.10/hr + superannuation+ relevant award entitlements including penalty rates,overtimeand allowances
• Employee ReferralProgramand Employee Assistance Program
• Discounts to Health InsuranceandRetail & Leisure partner providers
• Annual flu vaccinations and skin checks
• Pathways for career progression including stepping up into Assistant Community Manager
• The opportunity to build meaningful, lasting relationships with residents and contribute toour retirementcommunity

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company,we'reon an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide.We'rea dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.