Rostering Team Lead - Impactful Healthcare Scheduling

People First Healthcare; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits.

Retail and homeware discounts.

Career development and growth.

Collaborative, inclusive workplace.

Meaningful work improving client lives

Employee Assistance Program (EAP)

Job summary

People First Healthcare in Essendon Fields is seeking an experienced Rostering Team Lead to manage and optimise our rostering function, ensuring staff coverage and continuity of care for clients.

You will oversee day-to-day rostering operations, mentor the rostering team and collaborate with Care Partners, Team Leaders and Support Workers to meet service requirements while upholding policies and industrial instruments.

Qualifications

• Previous experience in rostering, workforce coordination or scheduling.
• Demonstrated leadership experience to guide a team.
• Strong understanding of rostering, shift allocation and staff coverage.
• Knowledge of the NDIS, aged care, SCHADS Award is advantageous.
• Excellent organisational and time management skills.

Responsibilities

• Lead, coordinate and support the rostering team to ensure efficient day-to-day operations and timely completion of rostering activities.
• Oversee workforce scheduling, staff allocation and shift coverage to meet client needs and service requirements.
• Monitor roster gaps, unfilled shifts, staff availability and last-minute changes, implementing timely solutions to minimise service disruptions.
• Build strong working relationships with Care Partners, Team Leaders and Support Workers to ensure effective communication and continuity of care.
• Monitor rostering performance, identify operational challenges and implement improvements to enhance efficiency and service delivery.
• Ensure rosters align with client support requirements, staff availability, relevant policies and applicable industrial instruments.
• Support the onboarding and training of rostering team members, providing ongoing coaching, guidance and performance feedback.
• Manage escalated rostering issues, resolve scheduling conflicts and support effective workforce planning.
• Monitor rostering data and reporting to identify trends, improve resource allocation and support informed operational decisions.
• Promote accountability, collaboration and continuous improvement across the rostering function.

Skills

Rostering leadership

Team mentoring

Workforce scheduling

Stakeholder management

NDIS knowledge

Job description

People First Healthcare in Essendon Fields is seeking an experienced Rostering Team Lead to manage and optimise our rostering function, ensuring staff coverage and continuity of care for clients.

You will oversee day-to-day rostering operations, mentor the rostering team and collaborate with Care Partners, Team Leaders and Support Workers to meet service requirements while upholding policies and industrial instruments.