Rostering Team Leader

Civitas Services Pty Ltd; Albion; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Supportive team environment

Professional development opportunities

Growth opportunities in rostering and绩

Job summary

Supported Care in Queensland is seeking a Rostering Team Leader to manage the Malaysian rostering team and coordinate rosters across services. You will support staffing requirements, respond to changing needs, and ensure high-quality support for participants.

The role offers growth into the aged care sector, opportunities to develop workforce initiatives, and collaboration with operational teams to improve rostering processes.

Qualifications

• Experience in rostering, scheduling or administrative support.
• Strong organisational and time management abilities.
• Attention to detail and data accuracy.
• Good problem-solving and decision-making skills.
• Experience with rostering systems and Microsoft Office applications.

Responsibilities

• Coordinate and maintain employee rosters across multiple services and locations.
• Manage planned and unplanned roster changes, including leave coverage and shift replacements.
• Respond to short-notice staffing requirements and roster disruptions.
• Monitor workforce availability, qualifications, and compliance requirements.
• Maintain records across rostering and workforce management systems.
• Support payroll and timesheet verification processes.
• Liaise with employees and operational teams regarding staffing needs and roster amendments.
• Assist with workforce planning initiatives and operational reporting.
• Identify and address workforce risks and service delivery concerns.
• Contribute to continuous improvement initiatives and rostering process enhancements.

Skills

Rostering experience

Scheduling

Administration

MS Office

Communication skills

Tools

Rostering systems

Payroll / Timesheet tools

Job description

About the Role

As a Rostering Team Leader, you will be responsible for management of the Malaysian rostering team, coordinating workforce rosters, managing staffing requirements, and supporting day-to-day workforce operations. Working closely with operational teams and employees to coordinate rosters and staffing arrangements to ensure participants receive reliable, high-quality support.

With growth into the aged care sector, this role offers the opportunity to develop alongside the organisation and contribute to new workforce initiatives.

• Coordinate and maintain employee rosters across multiple services and locations.
• Manage planned and unplanned roster changes, including leave coverage and shift replacements.
• Respond to short-notice staffing requirements and roster disruptions.
• Monitor workforce availability, qualifications, and compliance requirements.
• Maintain accurate records across rostering and workforce management systems.
• Support payroll and timesheet verification processes.
• Liaise with employees and operational teams regarding staffing needs and roster amendments.
• Assist with workforce planning initiatives and operational reporting.
• Identify and escape workforce risks and service delivery concerns.
• Contribute to continuous improvement initiatives and rostering process enhancements.

About You

You are an organised and solutions-focused professional with strong rostering and workforce coordination experience. You can confidently manage competing priorities, communicate effectively with a wide range of stakeholders, and remain calm under pressure when responding to workforce challenges.

To be successful, you will have:

• Experience in rostering, scheduling, workforce coordination or administration.
• Excellent organisational and time management skills.
• Strong attention to detail and data accuracy.
• Well-developed problem-solving and decision-making abilities.
• Experience working with rostering systems and Microsoft Office applications.
• Strong written and verbal communication skills.
• The ability to work both independently and collaboratively.
• An understanding of, or willingness to learn, NDIS service delivery requirements and workforce practices.

About us

Supported Care is a growing NDIS provider delivering accommodation, community and disability support services across Southeast Queensland. As we continue to expand, we are investing in smarter workforce planning, innovative rostering practices and AI-driven workforce solutions to enhance participant outcomes and operational performance.

What We Offer

• Supportive and collaborative team environment.
• Opportunity to contribute to meaningful participant outcomes.
• Ongoing learning and professional development opportunities.
• A dynamic role with variety and scope for growth.
• The chance to be part of an organisation committed to service excellence and continuous improvement.