Rostering Team Lead

People First Healthcare; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits.

Retail and homeware discounts.

Career development and growth.

Collaborative, inclusive workplace.

Meaningful work improving client lives

Employee Assistance Program (EAP)

Job summary

People First Healthcare in Essendon Fields is seeking an experienced Rostering Team Lead to manage and optimise our rostering function, ensuring staff coverage and continuity of care for clients.

You will oversee day-to-day rostering operations, mentor the rostering team and collaborate with Care Partners, Team Leaders and Support Workers to meet service requirements while upholding policies and industrial instruments.

Qualifications

• Previous experience in rostering, workforce coordination or scheduling.
• Demonstrated leadership experience to guide a team.
• Strong understanding of rostering, shift allocation and staff coverage.
• Knowledge of the NDIS, aged care, SCHADS Award is advantageous.
• Excellent organisational and time management skills.

Responsibilities

• Lead, coordinate and support the rostering team to ensure efficient day-to-day operations and timely completion of rostering activities.
• Oversee workforce scheduling, staff allocation and shift coverage to meet client needs and service requirements.
• Monitor roster gaps, unfilled shifts, staff availability and last-minute changes, implementing timely solutions to minimise service disruptions.
• Build strong working relationships with Care Partners, Team Leaders and Support Workers to ensure effective communication and continuity of care.
• Monitor rostering performance, identify operational challenges and implement improvements to enhance efficiency and service delivery.
• Ensure rosters align with client support requirements, staff availability, relevant policies and applicable industrial instruments.
• Support the onboarding and training of rostering team members, providing ongoing coaching, guidance and performance feedback.
• Manage escalated rostering issues, resolve scheduling conflicts and support effective workforce planning.
• Monitor rostering data and reporting to identify trends, improve resource allocation and support informed operational decisions.
• Promote accountability, collaboration and continuous improvement across the rostering function.

Skills

Rostering leadership

Team mentoring

Workforce scheduling

Stakeholder management

NDIS knowledge

Job description

People First Healthcare | Full Time | Essendon Fields

At People First Healthcare, we’re dedicated to placing people at the centre of every decision we make. As an inclusive and values-driven organisation, we deliver high-quality care and services designed to meet the unique needs of our diverse communities. Guided by our core values of Respect, Integrity, and Continuous Improvement, we empower both our consumers and our team members to thrive.

About Us

At People First Healthcare, we’re dedicated to placing people at the centre of every decision we make. As an inclusive and values-driven organisation, we deliver high-quality care and services designed to meet the unique needs of our diverse communities. Guided by our core values of Respect, Integrity, and Continuous Improvement, we empower both our consumers and our team members to thrive.

The Role

We are seeking an experienced Rostering Team Lead to lead and coordinate our rostering function, ensuring efficient workforce allocation, appropriate staff coverage and continuity of care for our clients.

In this leadership role, you will oversee day-to-day rostering operations, support and mentor the rostering team, and work closely with Care Partners, Team Leaders, Support Workers and other stakeholders to ensure staffing requirements are met. You will drive process improvements, resolve complex rostering challenges and promote best practices to support operational efficiency, service delivery and compliance across our aged care and NDIS services.

Key Responsibilities

• Lead, coordinate and support the rostering team to ensure efficient day-to-day operations and timely completion of rostering activities.
• Oversee workforce scheduling, staff allocation and shift coverage to meet client needs and service requirements.
• Monitor roster gaps, unfilled shifts, staff availability and last-minute changes, implementing timely solutions to minimise service disruptions.
• Build strong working relationships with Care Partners, Team Leaders and Support Workers to ensure effective communication and continuity of care.
• Monitor rostering performance, identify operational challenges and implement improvements to enhance efficiency and service delivery.
• Ensure rosters align with client support requirements, staff availability, relevant policies and applicable industrial instruments.
• Support the onboarding and training of rostering team members, providing ongoing coaching, guidance and performance feedback.
• Manage escalated rostering issues, resolve scheduling conflicts and support effective workforce planning.
• Monitor rostering data and reporting to identify trends, improve resource allocation and support informed operational decisions.
• Promote accountability, collaboration and continuous improvement across the rostering function.

About You

• Previous experience in rostering, workforce coordination or scheduling, preferably within the aged care, disability or healthcare sectors.
• Demonstrated leadership experience, with the ability to guide, mentor and support a team to achieve operational objectives.
• Strong understanding of workforce scheduling, shift allocation and staff coverage in a client-focused service environment.
• Knowledge of the NDIS, aged care, SCHADS Award and relevant employment requirements will be highly regarded.
• Excellent organisational and time management skills, with the ability to prioritise competing demands in a fast-paced environment.
• Strong communication and stakeholder management skills, with the confidence to resolve complex rostering issues.
• Analytical and solutions-focused, with the ability to identify trends, address service gaps and improve processes.
• Proactive, adaptable and committed to delivering reliable, high-quality services that place people first.

What We Offer

• Competitive salary and benefits.
• Retail and homeware discounts.
• Career development and growth opportunities.
• A collaborative, inclusive and values-driven workplace.
• Meaningful work making a genuine impact on the lives of our clients.
• Access to our Employee Assistance Program (EAP).

People First Healthcare is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from all backgrounds.