Rostering & Service Delivery Coordinator - Brisbane

MSS Security; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

MSS Security Pty Ltd is seeking a proactive Rostering Coordinator to join our Brisbane team. You will coordinate staff rosters, manage welfare calls and deliver excellent customer service to security officers, clients, and internal stakeholders.

The role supports service delivery across a portfolio of clients and requires flexibility to meet rostering needs from our Brisbane office. National Police Check is required; Australian citizenship is noted as part of client considerations.

Qualifications

• Experience in rostering, administration, contact centre operations or a similar role.
• Strong communication and interpersonal skills.
• Professional telephone manner and customer service focus.
• Able to handle competing priorities and work calmly under pressure.
• Willingness to undergo a National Police Check and work from Brisbane office.

Responsibilities

• Coordinate and maintain staff rosters to ensure shifts are filled.
• Manage welfare calls and keep regular contact with security officers.
• Deliver professional customer service to clients and internal stakeholders.
• Respond to last-minute roster changes and evolving requirements.
• Maintain accurate rostering records using rostering systems and Microsoft Office.

Skills

Rostering

Administration

Customer service

Communication

Time management

Attention to detail

Flexibility

Tools

Microsoft Office

Job description

MSS Security Pty Ltd is seeking a proactive Rostering Coordinator to join our Brisbane team. You will coordinate staff rosters, manage welfare calls and deliver excellent customer service to security officers, clients, and internal stakeholders.

The role supports service delivery across a portfolio of clients and requires flexibility to meet rostering needs from our Brisbane office. National Police Check is required; Australian citizenship is noted as part of client considerations.