Rostering Coordinator - Service Delivery

MSS Security; Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

MSS Security in Brisbane, QLD, is seeking a motivated Rostering Coordinator (Service Delivery Coordinator) to join our team. You will coordinate staff rosters, manage welfare calls, and provide excellent customer service to officers, clients and internal stakeholders.

This role supports service delivery across our client portfolio, ensuring staffing requirements are met and operations run efficiently. You will respond to rostering needs in a fast-paced environment and work closely with the team.

Qualifications

• Experience in rostering, administration, contact centre operations or a similar role.
• Highly developed communication and interpersonal skills.
• Professional telephone manner and strong customer service skills.
• Ability to think on your feet and remain calm under pressure.
• Flexibility to work the required roster and undergo a National Police Check.

Responsibilities

• Coordinate and maintain staff rosters to ensure shifts are appropriately filled.
• Manage welfare calls and maintain regular communication with security officers.
• Respond to last-minute roster changes and operational requirements.
• Deliver professional and timely customer service to clients and internal stakeholders.
• Work collaboratively with the team to support effective service delivery.
• Manage competing priorities and make decisions in a fast-paced environment.
• Use Microsoft applications and rostering systems to maintain accurate records.

Skills

Rostering

Administration

Contact centre operations

Communication

Customer service

Microsoft Office

Time management

Attention to detail

Prioritisation

Tools

Microsoft Office

Job description

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

Join one of Australia's largest security companies and an Employer of Choice.

Be part of a supportive team delivering essential security services.

Opportunity to develop your skills in rostering, coordination and service delivery.

About the Role

MSS Security is seeking a motivated and organised Rostering Coordinator, also known internally as a Service Delivery Coordinator, to join our team in Brisbane, QLD.

In this role, you will support a portfolio of clients by coordinating staff rosters, managing welfare calls and providing excellent customer service to security officers, clients and internal stakeholders.

This role is supporting service delivery and ensuring staffing requirements are met across our client portfolio. You will play an important role in maintaining efficient operations and responding to changing rostering needs.

What Does the Role Involve?

• Coordinate and maintain staff rosters to ensure shifts are appropriately filled.
• Manage welfare calls and maintain regular communication with security officers.
• Respond to last-minute roster changes and operational requirements.
• Deliver professional and timely customer service to clients and internal stakeholders.
• Work collaboratively with the team to support effective service delivery.
• Manage competing priorities and make decisions in a fast-paced environment.
• Use Microsoft applications and rostering systems to maintain accurate records.

About You

You are a proactive, task-driven professional who enjoys working in a fast-paced environment. You have strong organisational skills, excellent communication abilities and the confidence to manage competing priorities while delivering quality service.

You would have:

• Experience in rostering, administration, contact centre operations or a similar role.
• Highly developed communication and interpersonal skills.
• A professional telephone manner and strong customer service skills.
• The ability to think on your feet and remain calm under pressure.
• Good knowledge of Microsoft Office applications.
• Strong attention to detail and effective time management skills.
• Flexibility to work the required roster, depending on the position.
• A willingness to undergo a National Police Check.
• The ability to work from our Brisbane office.
• Experience in security operations, workforce scheduling or a similar service delivery environment will be highly regarded.
• Australian citizenship is required, as some of our clients are government clients.

Master Licence: 41299

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,
• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.