Brisbane Rostering & Service Delivery Coordinator

MSS Security; Brisbane; On-site; AUD 55,000 - 70,000; Full time

Job summary

MSS Security in Brisbane, QLD, is seeking a motivated Rostering Coordinator (Service Delivery Coordinator) to join our team. You will coordinate staff rosters, manage welfare calls, and provide excellent customer service to officers, clients and internal stakeholders.

This role supports service delivery across our client portfolio, ensuring staffing requirements are met and operations run efficiently. You will respond to rostering needs in a fast-paced environment and work closely with the team.

Qualifications

• Experience in rostering, administration, contact centre operations or a similar role.
• Highly developed communication and interpersonal skills.
• Professional telephone manner and strong customer service skills.
• Ability to think on your feet and remain calm under pressure.
• Flexibility to work the required roster and undergo a National Police Check.

Responsibilities

• Coordinate and maintain staff rosters to ensure shifts are appropriately filled.
• Manage welfare calls and maintain regular communication with security officers.
• Respond to last-minute roster changes and operational requirements.
• Deliver professional and timely customer service to clients and internal stakeholders.
• Work collaboratively with the team to support effective service delivery.
• Manage competing priorities and make decisions in a fast-paced environment.
• Use Microsoft applications and rostering systems to maintain accurate records.

Skills

Rostering

Administration

Contact centre operations

Communication

Customer service

Microsoft Office

Time management

Attention to detail

Prioritisation

Tools

Microsoft Office

Job description

MSS Security in Brisbane, QLD, is seeking a motivated Rostering Coordinator (Service Delivery Coordinator) to join our team. You will coordinate staff rosters, manage welfare calls, and provide excellent customer service to officers, clients and internal stakeholders.

This role supports service delivery across our client portfolio, ensuring staffing requirements are met and operations run efficiently. You will respond to rostering needs in a fast-paced environment and work closely with the team.