Rostering & Service Delivery Coordinator (24/7)

MSS Security Pty Ltd; Melbourne; On-site; AUD 65,000 - 95,000; Full time

Job summary

MSS Security Pty Ltd in Port Melbourne is seeking a Service Delivery Coordinator to manage rostering and resource allocation across client portfolios, ensuring continuity of service and strong customer relationships. You will cover leave, manage fatigue and fit-for-work checks, liaise daily with sites and clients, and respond to service bookings with cost-efficient resources.

The role requires rostering experience, payroll numeracy, excellent communication, and a disciplined, safety-conscious

Qualifications

• Experience in rostering, scheduling or workforce coordination in a 24/7 operational setting.
• Strong payroll numeracy and ability to interpret Awards.
• Excellent communication and interpersonal skills with staff and clients.
• Highly organised with ability to juggle priorities in a busy environment.
• General understanding of HSE and quality assurance processes.
• Adaptable, open to new ideas and comfortable with plan changes.
• Experience with Rolecall or similar rostering software is highly regarded.

Responsibilities

• Manage live rostering in Rolecall, matching staff to shifts and sites.
• Cover leave (sick, annual, LSL, RDOs) and vacancies on short notice.
• Ensure fatigue management, journey management and fit-for-work on rosters.
• Maintain daily contact with sites and clients to confirm rosters and resolve issues.
• Answer service bookings, prepare quotes, and allocate cost-effective resources.
• Review payroll exception reports and raise pay adjustments for Pay Office.
• Coordinate travel, accommodation, and vehicle allocation for deployed staff.
• Track training, clearances, and onboarding/offboarding.
• Report on overtime, training and KPIs; flag recruitment needs.
• First point of contact for employee queries and Operations Centre calls.
• Report incidents promptly and recommend fixes affecting service quality.

Skills

Rostering coordination

Payroll & numeracy

Communication & interpersonal

Highly organised

HSE & QA understanding

Adaptable to change

Independent decision making

Tools

RoleCall rostering software

Job description

MSS Security Pty Ltd in Port Melbourne is seeking a Service Delivery Coordinator to manage rostering and resource allocation across client portfolios, ensuring continuity of service and strong customer relationships. You will cover leave, manage fatigue and fit-for-work checks, liaise daily with sites and clients, and respond to service bookings with cost-efficient resources.

The role requires rostering experience, payroll numeracy, excellent communication, and a disciplined, safety-conscious