Rostering Coordinators - After Hours

MSS Security Pty Ltd; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

MSS Security is seeking a Rostering Coordinator (Service Delivery Coordinator) to support a portfolio of clients by fulfilling rosters, conducting welfare calls, and delivering exceptional customer service to all stakeholders. Please note that this is an after-hours opportunity with shifts 6pm to 6am, across weekdays and weekends, based in our Parramatta office.

The ideal candidate will have rostering, administration or call centre experience, strong communication skills, and the ability to work

Qualifications

• Deliver exceptional customer service.
• Work as part of a team.
• Proven ability to cope under pressure.
• Think on your feet.
• Good knowledge and use of Microsoft applications.
• Desirable – Background in administration/Call Centre/Rostering or similar, and night shift experience.

Responsibilities

• Deliver exceptional customer service to clients and stakeholders.
• Work as part of a team to meet rostering targets.
• Demonstrate ability to cope under pressure and manage competing priorities.
• Think on your feet and adapt to changing schedules.

Skills

Customer service

Teamwork

Communication skills

Organisational skills

Night shift experience

Tools

Microsoft Office

Job description

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

Competitive salary | Parramatta based | 5 min from public transport hub

Work in a supportive team to meet crucial business goals.

Join one of Australia's largest security companies and an Employer of Choice.

As one of Australia’s leading security companies including, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. MSS Strategic Medical and Rescue, a specialist division with MSS Security, has unrivalled experience in delivering emergency, response, rescue, health and paramedical services throughout Australia to some of the nation’s highest profile mining and resources companies.

About the Role

MSS Security is looking for a Rostering Coordinator (also known as Service Delivery Coordinators at MSS) where you will support a portfolio of clients to fulfil rosters, conduct and manage welfare calls, as well as provide excellent customer service to all stakeholders.

Please note that this is an After hours opportunity with shifts starting 6pm to 6am, with work across weekdays and weekends.

What does the role involve?

• Deliver exceptional customer service
• Work as part of a team
• Proven ability to cope under pressure
• Think on your feet
• Good knowledge and use of Microsoft applications
• Desirable – Background in administration/Call Centre/Rostering or similar, and night shift experience.

About you

• You are task driven and a self-motivated professional who is comfortable to handle service delivery under pressure and within time constraints.
• You would have Demonstrated experience in rostering, administration, or contact centre.
• Highly developed communication and interpersonal skills.
• Professional phone manner.
• Willing to undergo a National Police Check.
• Willing to work from our Parramatta office.
• Australian citizenship required as some of our clients are government clients.

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person. We encourage and celebrate diversity. We are proud to: be certified by the Workplace Gender Equality Agency, be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.